Customer Satisfaction Survey 2026

Dear Valued Customer：
Thanks for your participation in this A&E Customer Satisfaction survey. There are a total of 10 questions in this survey.Your feedback is helpful for us to improve our quality of products and services. We look forward to receiving your valuable comments.
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Company Name
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Contact Person
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Position
Are you satisfied with following listed A&E's product, quality and services? Please rate the following items on a scale of 1 to 10. Please feel free to leave any comments or feedback. Thanks for your active participation.
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
一、Product Performance
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1.New product development capability
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Excellent
Very Unsatisfactory
Comment or Suggestion
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2.Appearance and quality of products
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Excellent
Very Unsatisfactory
Comment or Suggestion
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3.Sew ability
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Excellent
Very Unsatisfactory
Comment or Suggestion
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4.Quality of standard packing
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Excellent
Very Unsatisfactory
Comment or Suggestion
二、Price
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1.Price relative to other global suppliers
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Excellent
Very Unsatisfactory
Comment or Suggestion
三、Leadtime
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1.Leadtime
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Excellent
Very Unsatisfactory
Comment or Suggestion
四、Inventory
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1.Adequate range of products
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Excellent
Very Unsatisfactory
Comment or Suggestion
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2.Adequate quantity of products
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Excellent
Very Unsatisfactory
Comment or Suggestion
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3.Adequate range of colors
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Excellent
Very Unsatisfactory
Comment or Suggestion
Congratulations! Completed 50% of Survery
五、Sales Relationship
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1.Relationship with customer
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Excellent
Very Unsatisfactory
Comment or Suggestion
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2.Product Knowledge
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Excellent
Very Unsatisfactory
Comment or Suggestion
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3.Initiative (visit frequency, close follow-up, active communication)
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Excellent
Very Unsatisfactory
Comment or Suggestion
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4.Ability & Attitude in problem solving
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Excellent
Very Unsatisfactory
Comment or Suggestion
六、Customer Services
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1.Telephone manner
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Excellent
Very Unsatisfactory
Comment or Suggestion
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2.Providing service positively & actively
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Excellent
Very Unsatisfactory
Comment or Suggestion
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3.Communication skills
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Excellent
Very Unsatisfactory
Comment or Suggestion
七、Lab Dipping Service
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1.Leadtime
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Excellent
Very Unsatisfactory
Comment
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2.Color accuracy
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Excellent
Very Unsatisfactory
Comment or Suggestion
八、Delivery Service
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1.Correct products and quantity, clear documents
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Excellent
Very Unsatisfactory
Comment or Suggestion
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2.Support on special shipping packaging requirements
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Excellent
Very Unsatisfactory
Comment or Suggestion
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3.Logistics services
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Excellent
Very Unsatisfactory
Comment or Suggestion
九、Technical Service
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1.Product knowledge
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Excellent
Very Unsatisfactory
Comment or Suggestion
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2.Technical application professionalism
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Excellent
Very Unsatisfactory
Comment or Suggestion
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3.Ability & Attitude in solving technical problems
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Excellent
Very Unsatisfactory
Comment or Suggestion
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十、Overall Rating
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Excellent
Very Unsatisfactory
Comment or Suggestion
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十一、A&E competitiveness - comparison with suppliers of equivalent level
Must
First choice
Second choice
Optional
The Last
Never
十二、Compared with competitors, what are the disadvantages of A&E sewing threads in terms of product quality, appearance and packaging?
十三、Other comments:
美国线业(香港)有限公司 东莞东美线
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