智能客服用户满意度调查问卷 | Intelligent Customer Service User Satisfaction Survey

含AI生成内容
欢迎参加本次调查，请根据您使用智能客服的实际体验作答以下题目。所有题目无对错之分，您的回答将帮助我们改进服务。 | Welcome to this survey. Please answer the following questions based on your actual experience with Intelligent Customer Service. There are no right or wrong answers, and your feedback will help us improve our services.
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1.
您使用智能客服的频率是？ | How often do you use Intelligent Customer Service?
从未使用 | Never used
偶尔使用 | Occasionally (e.g., once a month)
经常使用 | Frequently (e.g., once a week)
总是使用 | Always (daily or almost daily)
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2.
A. 交互质量 (Interaction Quality)
我认为智能客服能够准确理解我的意图和问题。 | I believe the Intelligent Customer Service accurately understands my intentions and questions.
非常不满意
非常满意
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3.
我与智能客服的交互过程是流畅、连贯的。 | My interaction with the Intelligent Customer Service was smooth and coherent.
非常不满意
非常满意
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4.
我认为智能客服提供的答复是高质量且有帮助的。 | I feel that the responses provided by the Intelligent Customer Service are high-quality and helpful.
非常不满意
非常满意
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5.
B. 交互功能 (Interaction Functionality)
我认为智能客服是可靠的，能够成功地帮我完成任务。 | I find the Intelligent Customer Service to be reliable in helping me successfully accomplish my task.
非常不满意
非常满意
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6.
我认为当我需要帮助时，可以很方便地找到并启用智能客服。 | I find it easy to locate and access the Intelligent Customer Service when I need help.
非常不满意
非常满意
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7.
当智能客服无法解决问题时，转接至人工服务的选项是清晰且易于操作的。 | When the Intelligent Customer Service cannot solve my problem, the option to transfer to a human agent is clear and easy to operate.
非常不满意
非常满意
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8.
C. 总体满意度 (Overall Satisfaction)
总体而言，我对我与智能客服的交互体验感到满意。 | Overall, I am satisfied with my interaction experience with the Intelligent Customer Service.
非常不满意
非常满意
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9.
我认为使用智能客服来处理我的问题是一个明智的决定。 | I believe using the Intelligent Customer Service to handle my issue was a wise decision.
非常不满意
非常满意
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10.
未来如果遇到类似问题，我仍然愿意首先使用智能客服。 | In the future, I would be willing to use Intelligent Customer Service first for similar issues.
非常不满意
非常满意
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