Survey on International Students’Cognition and Experience to Use Medical Services in China

In order to understand international students’ cognition of and experience with Chinese medical services and Traditional Chinese Medicine (TCM), as well as your future willingness to seek medical treatment in China, we are conducting this survey.

This questionnaire is anonymous, and all data will be used for academic research only. No personal privacy information will be involved. Please answer according to your actual situation.

The estimated completion time is approximately 5 minutes.

Thank you for your support and participation!
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1.
Your gender

Male
Female
Prefer not to disclose
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2.
Your age group

Under 18 years old
18–24 years old
25–30 years old
31 years old and above
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3.
Which region are you from?

Southeast Asia
South Asia
Central Asia
Africa
Europe
North America
South America
Oceania
Other
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4.
How long have you been studying in China?

Less than 1 year
1–2 years
2–4 years
More than 4 years
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5.
How familiar are you with Chinese medical services?

Very familiar
Fairly familiar
Moderately familiar
Not very familiar
Not familiar at all
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6.
Through which channels did you learn about Chinese medical services? 【多选题】
Personal medical experience in China
Recommendations from classmates or friends
Recommendations from university faculty/staff
Social media platforms
News reports
Family members’ introduction
Other
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7.
Before or after coming to China, have you heard of the following aspects of Chinese medical services? 【多选题】
Advanced medical technology
Convenient appointment services (e.g., mobile booking)
Relatively low medical costs
Distinctive features of Traditional Chinese Medicine
Experienced physicians
None of the above
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8.
When seeking medical treatment in China, what are your top two concerns? (Select up to 2 options)

【多选题】
Language barriers (difficulty communicating symptoms to doctors)
Unclear registration procedures or department selection
Concerns over high or non-transparent medical expenses
Lack of medical insurance coverage/reimbursement
Dissatisfaction with hospital environment or clinical workflows
No major concerns; generally satisfied
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9.
If you have received medical treatment in China, what are the most notable differences compared with the healthcare system in your home country? (If you have never visited a doctor in China, please select “No experience yet”)
No experience yet
Faster registration process in China / Shorter waiting time in home country
Lower costs in China / More patient-centered services in home country
More advanced medical equipment in China / Doctors in home country communicate better in English
No significant difference
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10.
Have you ever visited a hospital in China?

Frequently
Occasionally
Only once
Never
※ If you select “Never”, please skip to Question 15.
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11.
How would you rate your overall experience of receiving medical treatment in China?
(11-14 For respondents with medical experience only)
Very satisfied
Fairly satisfied
Neutral
Fairly dissatisfied
Very dissatisfied
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12.
How would you evaluate the professional competence of Chinese physicians?

Very high
High
Moderate
Low
Very low
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13.
What difficulties did you encounter during medical visits in China? 【多选题】
Language barriers
Complex registration procedures
Unclear fee structures
Long waiting times
Unfamiliarity with hospital layout/environment
Insurance reimbursement issues
Other
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14.
Would you consider seeking medical treatment in China again in the future?

Very willing
Fairly willing
Neutral
Reluctant
Not willing at all
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15.
How familiar are you with Traditional Chinese Medicine (TCM)?

Very familiar
Fairly familiar
Heard of it
Not very familiar
Not familiar at all
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16.
Which of the following TCM services have you experienced? 【多选题】
Acupuncture
Tui Na (Chinese therapeutic massage)
Moxibustion
Chinese herbal medicine
TCM-based health preservation and regulation
Never experienced any TCM service
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17.
What is your overall impression of TCM?

Very positive
Positive
Neutral
Negative
Very negative
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18.
In which scenarios do you think TCM is applicable? 【多选题】
Chronic pain management
Sleep disorders
Fatigue or sub-health conditions
Rehabilitation and recuperation
Digestive system disorders
Not clear
Other
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19.
If conventional medical treatment proves ineffective, would you be willing to try TCM?

Very willing
Fairly willing
Neutral
Reluctant
Not willing at all
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20.
If you require medical treatment in the future, would you consider receiving care in China?

Very willing
Fairly willing
Neutral
Reluctant
Not willing at all
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21.
After returning to your home country, if you have medical needs, would you consider coming back to China for treatment?

Definitely yes
Probably yes
Uncertain
Probably no
Definitely no
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22.
Would you recommend seeking medical treatment in China to your family or friends?

Very willing
Fairly willing
Neutral
Reluctant
Not willing at all
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23.
What are the top three​ most attractive aspects of Chinese medical services to you? (Select up to 3 options)

【多选题】
High professional competence of physicians
Advanced medical equipment
High clinical efficiency
Short waiting time
Reasonable medical costs
Distinctive TCM characteristics
Good hospital environment
Satisfactory service attitude
Other
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24.
What do you think are the main challenges for international patients seeking medical treatment in China? (Select up to 3 options)

【多选题】
Language barriers
Lack of familiarity with Chinese hospitals
Difficulty accessing medical information
Visa or administrative procedure issues
Cultural differences
Limited usability of international insurance
Non-transparent medical costs
Other
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25.
In your opinion, what is the greatest strength of Chinese medical services?
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26.
What suggestions do you have for improving the medical experience of international patients in China?
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