We would like to use this questionnaire survey to understand your satisfaction with Meituan's after-sales service, as well as your opinions and suggestions on after-sales service.我们想通过这项问卷调查了解您对美团售后服务的满意程度，以及关于售后服务方面的意见和建议。
1. Gender（性别） male男 female女
2. Age（年龄） 18岁以下 18-24 25-34 35-44 45-54 55-64 65岁及以上
3. Occupation（职业） Student学生 Employed就业 Unemployed失业 Self-employed 自雇 Retired 退休
4. 您使用美团的目的是什么？What is your purpose for using Meituan？ Ordering food delivery 点外卖 Shopping 购物 Purchase tickets 购票
5. Do you think the after-sales process of Meituan is simple and easy to understand?您觉得美团的售后流程是否简单易懂？
Simple 简单 Ordinary 一般 Complex 复杂
6. In terms of solving problems, are you satisfied with the response speed of Meituan's after-sales service在解决问题方面，您对美团售后服务的响应速度满意吗？ Satisfied 满意 Ordinary 一般 Unsatisfied 不满意
7. Are you satisfied with the solution proposed by Meituan customer service to the problem?您觉得美团客服针对问题提出的解决方案是否满意？ Satisfied 满意 Ordinary 一般 Unsatisfied 不满意
8. What do you think is the most beneficial aspect of product feedback for the after-sale contact buyers in a timely manner? 你认为售后及时联系买家需要问到哪些方面的内容对产品反馈的好处最多？ Product quality产品的质量 Product packaging 产品的包装 Function of the product产品的功能
9. What do you think MeiTuan compensation can make you more satisfied? 你认为美团的哪些赔偿方式可以令你更加满意？ timely refund 及时退款 To compensate for additional cOsts 补偿额外的费用 Guaranteed return,guaranteed replacement保退保换
10. Do you think the UI interface of Meituan satisfies you?您认为美团的UI界面是否让您感到满意？ Satisfied 满意 Ordinary 一般 Unsatisfied 不满意
11. Do you think the service of Meituan in defending your rights is satisfactory?您为美团在为您维权方面的服务是否感到满意？ Satisfied 满意 Ordinary 一般 Unsatisfied 不满意
12. What is your overall satisfaction with our after-sales service?您对我们的售后服务整体满意度如何？ Very satisfied非常满意 general一般 dissatisfied不满意 Very dissatisfied. 非常不满意
13. What do you think of our after-sales service? (multiple choices)您认为我们的售后服务哪些方面做的比较好？(多选) fast response speed响应速度快 solving problems is effective.解决问题有效 after-sales service personnel have a good attitude.售后服务人员态度好 clear after-sales service process售后服务流程清晰 Other 其他
14. What suggestions do you have for our after-sales service？您对我们的售后服务还有哪些建议？