The Hub Customer Opinion Survey
1. What is your gender?
male
femal
prfer not to say
2. What is your age group?
under18
18-24
25-34
35-44
45 and above
3. What is your occupation?
student
employed
freelancer
retired
other___
4. When was your first visit to The Hub? (Please select)
2019or earlier
2020
2021
2022 or later
5. How often do you visit The Hub?
weekly
monthly
quarterly
Semi-annually or longer
6. Which of the following services have you received at The Hub? (Select all that apply)
Hair styling
Nail services (gel or acrylic)
Facials
Eyebrow shaping (e.g., brow lamination, brow tinting)
Other (please specify) __________
7.
How satisfied are you with The Hub overall? (Please rate on the following scale)
Very satisfied (5)
Somewhat satisfied (4)
Neutral (3)
Somewhat dissatisfied (2)
Very dissatisfied (1)
8. How do you rate The Hub in the following areas? (Please rate on a scale of 1-5)
Quality of service (1-5)
Service environment (1-5)
Service pricing (1-5)
Service variety (1-5)
9. Are you aware that The Hub is considering launching its own range of beauty products? (Please answer)
yes (Proceed to Question 10)
no (Proceed to Question 12)
10. If The Hub were to launch its own beauty products, would you consider purchasing them?
Definitely would
Probably would
not sure
Probably wouldn’t
Definitely wouldn’t
11. What aspects do you think The Hub should focus on the most when launching its own beauty products? (Select all that apply)
product quality
product pricing
product variety
product packging
other___
12. How do you rate The Hub’s performance on social media? (Select all that apply)
content is engaging
regular updates
strong interraction
unclaer information
Not paying much attention
13. Would you recommend The Hub to friends outside your local area?
yes
no
14. Do you think environmental and sustainability issues are important when you purchase products?
yes
no
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