Dear Sir/Madam, thank you very much for taking the time to fill out this questionnaire! This questionnaire aims to investigate users' satisfaction with smart chiller products. Thank you for your cooperation and support!
1. How long have you been using this smart chiller? Less than 3 months 3 - 6 months 6 - 12 months 1 - 2 years More than 2 years
2. How would you rate the overall quality (such as stability, durability) of the smart chiller? Very Satisfied Satisfied Average Dissatisfied Very Dissatisfied
3. Have there been any malfunctions during the operation of the equipment? Never Rarely Sometimes Often Always
4. If there were malfunctions, what were the main types? Decreased cooling efficiency Circuit/electronic component issues Mechanical part damage Abnormal noise Others (please specify)
5. How satisfied are you with the functions of the smart chiller? Very Satisfied Satisfied Average Dissatisfied Very Dissatisfied
6. How do you think the current product price matches its performance? worth every penny High cost-performance Reasonable price Low cost-performance Overpriced
7. Compared with similar products on the market, how competitive do you think the price of this product is? Highly competitive Has certain advantages About the same Lacks advantages Completely uncompetitive
8. How convenient was it for you to contact after - sales service when there was a problem with the equipment? Very convenient Relatively convenient Average Inconvenient Very inconvenient
9. How would you rate the response speed of after - sales service? Immediate response Response within 12 hours Response within 24 hours Response after more than 24 hours Slow response
10. How were the professional level and service attitude of the after - sales service personnel? Very professional and excellent attitude Relatively professional and good attitude Average Unprofessional and poor attitude Very unprofessional and bad attitude
11. Could the after - sales service completely solve the problems you encountered? Solved every time Solved most of the time Solved occasionally Seldom solved Never solved
12. Would you be willing to recommend this smart chiller product to others? Very willing Willing Not sure Unwilling Very unwilling
13. Do you have any suggestions for improving this product or service?