SHEC 2025 Customer Satisfaction Survey-PG-R&D
Dear:
Thank you for participating in this satisfaction survey! Your valuable feedback will help us continuously improve the quality of our products and services.
1. Based on your perceived value of our company and other brands in the given dimensions, fill in the appropriate scores in the table. Energy efficiency ratio of Fixed-speed products: 18K and above： Noise of Fixed-speed products: 18K and above： Reliabilityof Fixed-speed products: 18K and above： Adaptability of compressor and air conditioning system of Fixed-speed products: 18K and above： Energy efficiency ratio of Fixed-speed products: 4HP： Noise of Fixed-speed products: 4HP： Reliabilityof Fixed-speed products: 4HP： Compressor adaptability of Fixed-speed products: 4HP： Energy efficiency ratio of Inverter products: 1HP： Noise of Inverter products: 1HP： Adaptability of compressor and frequency converter of Inverter products: 1HP： Low-temperature heating performance of Inverter products: 1HP： Maximum refrigeration capacity of Inverter products: 1HP： Energy efficiency ratio of Inverter products: 1.5HP： Noise of Inverter products: 1.5HP： Adaptability of compressor and frequency converter of Inverter products: 1.5HP： Low-temperature heating performance of Inverter products: 1.5HP： Maximum refrigeration capacity of Inverter products: 1.5HP： Energy efficiency ratio of Inverter products: 2-3HP： Noise of Inverter products: 2-3HP： Adaptability of compressor and frequency converter of Inverter products: 2-3HP： Low-temperature heating performance of Inverter products: 2-3HP： Maximum refrigeration capacity of Inverter products: 2-3HP： Energy efficiency ratio of Inverter products: 18K and below： Noise of Inverter products: 18K and below： Adaptability of compressor and frequency converter of Inverter products: 18K and below： Low-temperature heating performance of Inverter products: 18K and below： Maximum refrigeration capacity of Inverter products: 18K and below： Professional literacy and capabilities： Response speed to customer needs： Timeliness/effectiveness of quality issue rectification： Ability to respond to changes in customer orders： Timeliness and accuracy of supply (including logistics and distribution)： New product development and promotion speed： 2. Please tick your willingness to increase the purchase volume for the brand based on your satisfaction with different brands.
3. Please tick your willingness to recommend the brand to others based on your satisfaction with different brands.
4. Which company do you think is your first-choice compressor supplier?
HIGHLY MITSUBISHI SANYO RECHI GMCC Others
5. What is the general ranking of HIGHLY as your choice?
6. What is the primary factor in your first-choice compressor supplier decision? Cost under performance indicators as the primary consideration Performance under cost trade-off as the primary consideration Others
7. Please rank the price competitiveness of compressors from high to low.
8. Please rank the performance competitiveness of compressors from high to low.
9. Please rank the noise competitiveness of compressors from high to low.
10. Among the compressors currently used by your company, which ones do you think we should learn from?
11. Considering the current market and policy environment, which aspects do you think are the most critical for compressor manufacturers to address for comprehensive customer satisfaction? Quality Cost Efficiency Service Product Talent Speed Scale
12. Looking back on 2025, were you satisfied with the cooperation process with us? Satisfied Somewhat dissatisfied
13. Please tell us which aspect(s) you are not satisfied with. The channels for reporting issues are not smooth when problems occur in HIGHLY. The service and professional capabilities of HIGHLY's account managers need to be improved. HIGHLY's product performance did not meet expectations. HIGHLY's product prices lack competitiveness, and there is a shortage of cost-effective products. The professionalism and timeliness of information transmission in Highly are slightly insufficient. Others
14. Looking back on 2025, what improvements do you think we have made?
15. What is your willingness to increase purchases of our compressors? Increased Remained Decreased
16. If your willingness would be increased, which product(s) do you want to purchase?
17. Please tell us which reason(s) have led to a decrease in your willingness to purchase from us. Product price Sales service Supply service Product performance Pre-sales technical support After-sales service Product noise New product development Product quality stability Company strategic decisions Others
18. For compressor manufacturers, which three aspects do you think are the most important manifestations of "technological leadership"? Leading industry technical standards in key technologies such as noise, energy efficiency, and reliability Having perfect technical solutions for matching compressor products with complete machines Strong patent transformation and application capabilities, creating product differentiation and improving product competitiveness through technological innovation Focusing on user experience and customer needs (e.g., low cost, miniaturization) and continuously launching personalized solutions Continuously providing high-quality and reliable energy efficiency improvement solutions Diverse blue ocean products with wide application fields Efficient R&D team and R&D capabilities Fast problem-solving speed and strong response capabilities
19. WhichTHREE aspects do you think we need to strengthen the most in "technological leadership"? Leading industry technical standards in key technologies such as noise, energy efficiency, and reliability Having perfect technical solutions for matching compressor products with complete machines Strong patent transformation and application capabilities, creating product differentiation and improving product competitiveness through technological innovation Focusing on user experience and customer needs (e.g., low cost, miniaturization) and continuously launching personalized solutions Continuously providing high-quality and reliable energy efficiency improvement solutions Diverse blue ocean products with wide application fields Efficient R&D team and R&D capabilities Fast problem-solving speed and strong response capabilities
20. From the perspective of importance and urgency, which three issues do you think we need to solve or to improve the most?