Platform Economy Psychological Contract Survey (Structured Questionnaire Format)

Instructions: This structured questionnaire aims to understand your experience and psychological perception as a ride-hailing driver. All responses are anonymous and for academic research only. Please choose the most appropriate answer based on your situation.

Where are you from?
1. What is your gender?
2. How long have you been working as a ride-hailing driver?
3. Are you working full-time or part-time on the platform?
4. If you are a part-time driver, do you have another job?
5. The platform has fulfilled the promises or expectations I had when I joined.
6. The platform often changes policies without prior notice(Reward policies, Revenue distribution）.
7. I trust the platform less than when I first joined.
8. The work arrangement is flexible enough to balance with my personal life.
9. I am satisfied with the platform’s income distribution mechanism.
10. I would recommend this platform to others.
11. If the income continues to decrease, I may consider quitting.
12. I am currently looking at other platforms or job opportunities.
13. The platform recently canceled peak-hour bonuses, reducing daily income by 15%. How would you respond?
14. A customer complained about your attitude and the platform deducted your bonus without asking you. What is your opinion?
15. In which of the following situations did the platform provide effective support? (Select all that apply)
16. If another platform offers similar pay but better fairness, would you switch?
17. Please describe a time when you felt respected or disrespected by the platform.

Answer
18. If the platform could improve one thing to make drivers more satisfied, what would it be?

Answer:
19. The platform informs and explains policy changes in advance.
20. I understand how platform fees, bonuses, and deductions are calculated.
21. Customer service clearly answers my questions about rules or pay.
22. I receive notifications and important updates in time.
23. Communication channels (like in-app messages or phone support) are effective and convenient.
24. I was disappointed by sudden changes in rewards or commission rates.
25. I felt disrespected in the way complaints or punishments were handled.
26. I believe the platform broke earlier promises or advertising claims.
27. I feel that the platform no longer values its drivers.
28. Due to some incidents of overdue deductions and uneven revenue distribution on the platform, my trust in the platform has declined.
29. Which of the following events made you feel betrayed by the platform? (Select all that apply)
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