PARTⅠ Overall satisfaction 1. If your friends and relatives want to buy a robotic vacuum with similar functions, to what degree would you be willing to recommend this Dreame robotic vacuum to them? (Please rate on a scale of 0-10) Not possible
Highly possible
2. What are the reasons you are likely to recommend this product to others? Please select the options first, and then indicate the details.
Vacuuming effect Mopping effect of roller mop Multi-functional automatic base station (self-empty, 100 ℃ hot water mop washing, auto dry, auto solution refilling, etc.) Navigation ＆ cleaning experience on lower space (the Active Binocular+ LDS navigation) Cleaning effect on edges and corners (mop extension, side brush extension) Mobility (move uphill/surmount obstacles successfully, get itself unstuck, and anti-winding) Intelligence (Active Binocular obstacle avoidance, Clean Genius mode, stereoedge obstacle Avoidance, etc) Overall navigation efficiency (route planning and mapping) Ease of maintenance (detangling duobrush, mop, dirty water tank, etc.) Intelligent cleaning strategy for carpets (chassis lifting, mop lifting, side brush lifting, roller shield opening etc.) App interactivity (easy to use and operate, with comprehensive and innovative functions such as customized cleaning, video monitoring, etc.) Voice control Appearance Quality/durability Other(s), please specify
3. What improvements can we make that would make you more likely to recommend the product to others?Please select the options first, and then indicate the details.
Vacuuming effect Mopping effect of roller mop Multi-functional automatic base station (self-empty, 100 ℃ hot water mop washing, auto dry,auto solution refilling, etc.) Navigation ＆ cleaning experience on lower space (the Active Binocular+LDS navigation) Cleaning effect on edges and corners (mop extension, side brush extension) Mobility (move uphill/surmount obstacles successfully, get itself unstuck, and anti-winding) Intelligence (Active Binocular obstacle avoidance, Clean Genius mode, stereoedge obstacle Avoidance, etc) Overall navigation efficiency (route planning and mapping) Ease of maintenance (detangling duobrush, mop, dirty water tank, etc.) Intelligent cleaning strategy for carpets (chassis lifting,mop lifting, side brush lifting,roller shield opening etc.) App interactivity (easy to use and operate, with comprehensive and innovative functions such as customized cleaning, video monitoring, etc.) Voice control Appearance Quality/durability Other(s), please specify
4. What are the reasons you would not recommend this product to others?Please select the options first, and then indicate the details.
Vacuuming effect Mopping effect of roller mop Multi-functional automatic base station (self-empty, 100 ℃ hot water mop washing, auto dry,auto solution refilling, etc.) Navigation ＆ cleaning experience on lower space (the Active Binocular+ LDS navigation) Cleaning effect on edges and corners (mop extension, side brush extension) Mobility (move uphill/surmount obstacles successfully, get itself unstuck, and anti-winding) Intelligence (Active Binocular obstacle avoidance, Clean Genius mode, stereoedge obstacle Avoidance, etc) Overall navigation efficiency (route planning and mapping) Ease of maintenance (detangling duobrush, mop, dirty water tank, etc.) Intelligent cleaning strategy for carpets (chassis lifting, mop lifting, side brush lifting,roller shield opening etc) App interactivity (easy to use and operate, with comprehensive and innovative functions such as customized cleaning, video monitoring, etc.) Voice control Appearance Quality/durability Other(s), please specify
5. How would you like to rate the overall experience of this robotic vacuum? (Please rate on a scale of 1-5) Very dissatisfied
Very satisfied
6. Why are you dissatisfied with this product? Please explain the reason in detail.
7. What aspects of this product are you satisfied with?
8. You seem to be satisfied with this product. What aspects of it do you find most satisfying? Please explain in detail.
9. Are you dissatisfied with any aspect of this product? Please specify.
10. Based on your experience with the Aqua10 Roller, please evaluate whether its selling point functions meet your expectations or meet your requirements .(If you give a score of 1-3, please specify what you are dissatisfied with or what you think needs improvement.)
Roller mop's Mopping Effect (including: Mop with live water for floor cleaning, ultra-high ground pressure, mop stays fluffy in real-time, dynamic adjustment, effortlessly tackling stains)
Multi-functional Dual cleaning liquid tank, expert in disinfection and deodorization for pet households
100℃-Hot-Water Mop Washing
Obstacle Avoidance Ability(Binocular Obstacle Avoidance system+edge-line laser + reinforcement learning system).
Super obstacle crossing ability, with a ProLeap system and a chassis lifting system
11. Has your machine ever experienced any of the following problems? The dust bin/ HEPA filter was clogged Robot dripping water during vacuum and mop Water leakage when washing mops at the base station The roller mop shield/guard/mask does not open on the carpet. Some low areas cannot be reached with extended side brush or extended roller mop. Other problems/malfunctions, please specify: The above situations have not occurred
12. Disregarding the HEPA filter blockage and water leakage issues from the base station or robot , what is your current level of satisfaction with this robot vacuum cleaner? Please rate on a scale of 1-5. Very dissatisfied
Very satisfied
PART Ⅱ Satisfaction with specific functions 13. Do you have a pet in your home? Yes No
14. Do you have a carpet in your home? Yes No
15. Have you used voice control function? Yes No
16. Regarding the cleaning effect of this machine are you satisfied?
Water stains residue (whether there are water stains left on the floor)
Cleaning effect on wet stains (spilled juice, coffee, sauce...)
Cleaning effect on daily dirt (dust, small particles and so on)
Vacuuming effect of the duobrush
Vacuuming effect on edges and corners
Mopping effect on edges and corners
Cleaning effect on hard floor
Cleaning effect in low areas
Cleaning effect on human hair
17. Regarding the self-cleaning function and maintenance of this product, are you satisfied?
the effect of self-emptying function
the effect of washing mops with 100 ℃ hot water
the dust bag/dust box drying function
the effect of auto solution refilling
Disassembly and cleaning of washboard
Disassembly and cleaning of dust box and filter
the maintenance of the dual brush
the maintenance of the side brush
the maintenance of the mop
the maintenance of the Dual-solution Compartment
the maintenance of the washboard
the maintenance of the station
the maintenance of the robot
18. Regarding the mobility, intelligence functions and navigation efficiency of this product, are you satisfied?
Overall Navigation experience
navigation in low areas, such as under bed
Accuracy of obstacle recognition
Ability to avoid obstacles (avoid collision)
Ability to climb and surmount obstacles
Ability to prevent cord from becoming tangled
Route planning(is there any situation of skip cleaning and is the route planning reasonable )
Mapping function (mapping speed and the accuracy of mapping)
Accuracy of auto-partitioning and room recognition
Experience of chassis lifting function (does the chassis aumomatically lift when encountering threshold）
Experience of automatic mop extension function
Experience of side brush extension function
19. Regarding the performance of the pet strategy, are you satisfied?
Cleaning effect on pet hair
20. Regarding the performance of the carpet strategy, are you satisfied?
Cleaning effect on carpets
Ability to recognize carpets
Experience of side brush lifting function
Experience of chassis lifting function (does the chassis aumomatically lift when encountering a carpet）
Experience of the roller mop mask/shield rotates out
21. Regarding the following performance of this product, are you satisfied?
Battery life in one charge
Noise of the robot when vacuuming and mopping
Noise of base station when running (auto-empty, auto-dry，etc.)
22. Regarding the performance of this product in Dreamehome App, are you satisfied?
Overall experience of Dreamehome App
Wifi connection stability
Map display (accurate, pleasing interface design)
Map editing (easy to operate)
Customized cleaning: vacuuming and mopping mode, cleaning sequence settings and so on (easy to operate)
Operations of other functions (easy to find option and convenient to operate)
Interactivity of Dreamehome App ( interface interaction and layout logic)
Function description and machine status prompt (accurate and easy to understand)
Fault prompt and guidance ( accurate and easy to understand)
23. Regarding the performance of the voice control, are you satisfied?
Experience of voice control
24. Regarding the performance of the CleanGenius mode, are you satisfied?
The understandability of CleanGenius mode ( have you understood this function)
Experience of CleanGenius mode (cleaning time and effect)
Accuracy of dirt identification
Mop-Rewashing and re-mopping (executed correctly)
25. What is the current status of your model？ It can be used normally There are glitches, but it can still be used Completely broken and unusable Others, please specify
26. How many days have the machine been used in total?
27. What is your gender? Male Female Prefer not to say
28. How old are you? 18-25 years old 26-29 years old 30-39 years old 40-49 years old 50-59 years old 60 years old and above
29. What type of house do you currently reside in? Single-family house Apartment Town house Others, please specify
30. What is the size of your residence? ＜80㎡ 80-119㎡ 120㎡-149㎡ 150㎡-199㎡ 200㎡-249㎡ 250㎡-300㎡ ＞300㎡
31. How many floors are there in your own house? 1 floor 2 floors 3 floors or above
32. Have you ever used a robot vacuum cleaner before? Yes, please specify the brand and model No
33. Is there anything that the Aqua 10 Ultra Roller is significantly better or significantly worse compared to those you have used before? please specify
34. What aspects are you dissatisfied with when using this robot vacuum cleaner to clean carpets?
35. Your Name：_________ Your Uid：_________
Your current firmware version：_________
36. Which country are you from? Italy Spain Sweden Poland Germany France USA south korea Other，please specify：