Customer Satisfaction Survey - Xinjiang Blue Ridge Tunhe Polyester Co., Ltd.

Instruction: This questionnaire is designed for international customers of Xinjiang Blue Ridge Tunhe Polyester Co., Ltd. It covers four dimensions: Product Quality, Delivery, Service, and Complaint Handling. A five-point Likert scale is applied (1=Strongly Dissatisfied, 5=Strongly Satisfied). Please evaluate based on your actual experience. The results will be used for academic research and company improvement only, and all information will be kept confidential.

1.

Customer Name:

2.

Country/Region:

3.

Main Product Purchased:

4.

Years of Cooperation:

5.

Annual Purchase Volume:

6. The overall product quality meets your expectations？
7. The consistency and stability of products are satisfactory？
8. The physical properties (e.g., strength, toughness) meet international standards？
9.

The environmental friendliness and biodegradability meet your requirements?

10.

No significant quality issues occur during use?

11.

The testing and quality reports are transparent and reliable?

12.

The packaging effectively protects the products?

13.

The innovation and technology level of products meet market demands?

14.

The products are competitive with similar international products?

15.

Overall, the product quality is satisfactory?

16.

The company delivers orders on time?

17.

The delivered quantity is accurate?

18.

Communication during delivery is timely and effective?

19.

The company can flexibly handle urgent orders?

20.

Transportation and storage ensure product integrity?

21.

International logistics are efficient and reasonable?

22.

Delivery lead time fits your procurement plan?

23.

Product documents (e.g., certificates, bills of lading) are complete and timely?

24.

Order execution is transparent?

25.

Overall, delivery is satisfactory?

26.

Sales staff have sufficient product knowledge?

27.

The sales team responds to inquiries promptly?

28.

Technical support is effective?

29.

The company provides customized solutions based on customer needs?

30.

After-sales service is reliable?

31.

Contract and payment terms are clear and reasonable?

32.

Communication is professional and respectful?

33.

Market and industry information provided is valuable?

34.

The company actively follows up on customer needs?

35.

Overall, service is satisfactory?

36.

The company responds promptly to complaints?

37.

The complaint handling process is transparent?

38.

Reasonable explanations are provided to customers?

39.

The speed of resolution is satisfactory?

40.

Complaint handling staff show professionalism?

41.

The resolution results meet customer expectations?

42.

The company values customer feedback?

43.

Improvement measures after complaints are effective?

44.

Communication during complaint handling is smooth?

45.

Overall, complaint handling is satisfactory?

46.

Recognition of the company’s brand image？

47.

Willingness to continue cooperation with the company？

48.

Evaluation of the company’s international competitiveness？

49.

Performance in sustainable development？

50. Do you have any other suggestions for Xinjiang Blue Ridge Tunhe Polyester Co., Ltd.？
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