【商协会、交易团】第138届广交会服务满意度调查问卷
您的意见是我们持续改进的动力！
Your comment is the driving force for our improvement !
1. 请问您的身份是
商协会
交易团
2. 下列服务中哪些您认为比较重要且体验过？
Which service you had experienced and think it's important?
安全保卫 Security
环境卫生 Environmental hygiene
公用设备设施（空调、照明、电梯、广播等） Public facilities
广交会客户联络中心 Canton Fair Call Centre
标识导向 Guiding signs
有线宽带 Wired Broadband
WiFi（“Cantonfair”或“Cantonfair-a”）
广告投放 Advertising Services
证件办理 Certification services
其他
3. 您对
安全保卫
服务的评价是
What's your evaluation on the Security services
不满意
1
2
3
4
5
6
7
8
9
10
满意
4. 您上题的评价依据哪些因素：
What factors are your evaluation above based on:
安检验证速度 security verification speed
安保人员仪容仪表 security personnel appearance
安保人员履职履责 security personnel's duty performance
安保措施 safety precautions
安保人员态度 security personnel's attitude
响应速度 response speed
其它 others
5. 您对
环境卫生
服务的评价是
What's your evaluation on the Environmental hygiene services
不满意
1
2
3
4
5
6
7
8
9
10
满意
6. 您上题的评价主要基于哪个区域：
Which area is your evaluation above based on:
A区 Area A
B区 Area B
C区 Area C
D区 Area D
7. 您上题的评价主要依据哪些因素：
卫生间设施设备（水龙头、卫生洁具、干手器、香薰机等）toilet facilities and equipment (Tap、Sanitary ware、hand dryers, etc. )
卫生间物料（擦手纸、洗手液等）supplies in toilets (Paper towels, hand sanitizer,etc.)
卫生间环境卫生 hygiene of the toilet
展厅通道卫生 hygiene of the Exhibition hall path
室外区域卫生 hygiene of the outdoor areas
餐饮区域卫生 hygiene of the cantering areas
环境绿化 environmental greening
其它（请写明因素） others
8. 您对
公用设备设施（空调、照明、电梯、广播等）
服务的评价是
What's your evaluation on the Public facilities services
不满意
1
2
3
4
5
6
7
8
9
10
满意
9. Which factors are your evaluation above based on?（After selecting the options below, you need to provide the specific location.）
您上题的评价依据哪些因素：（勾选下方选项后，需提供具体位置）
过冷 too cold
过热 too hot
投诉问题时没人受理、态度差 without reply for the complaint or negative attitude
亮度不足 dim
有突然熄灭的情况 with the situation of extinguish suddenly
投诉问题时没人受理或态度差 without reply for the complaint or negative attitude
经常故障 out of usage frequently
舒适度差 out of comfort
音量太大 too loud
音量太小 too weak
清晰度差 need for clarity
其他 others
10. 您对
广交会客户联络中心
服务的评价是
What's your evaluation on the Canton Fair Call Centre services
不满意
1
2
3
4
5
6
7
8
9
10
满意
11. 您上题的评价依据哪些因素：
人员态度 attitude of the staff
专业度 profession
服务效率 efficiency
接通、等候时长 connection and waiting time
其它 others
12. 您对
标识导向
服务的评价是
What's your evaluation on the Guiding signs services
不满意
1
2
3
4
5
6
7
8
9
10
满意
13. 您上题的评价依据哪些因素：
辨识度 identity
准确性 accuracy
其他 others
14. 您对
有线宽带
服务的评价是：
What's your evaluation on the Wired Broadband services
不满意
1
2
3
4
5
6
7
8
9
10
满意
15. 您上题的评价依据哪些因素：
What factors are your evaluation above based on
网络质量 Network quality
服务效率 Service efficiency
服务态度 Service attitude
其它 others
16. 您对
WiFi("Cantonfair"或"Cantonfair-a")
服务的评价是：
What's your evaluation on the WiFi(Cantonfair or Cantonfair-a) services
不满意
1
2
3
4
5
6
7
8
9
10
满意
17. 您上题的评价依据哪些因素：
What factors are your evaluation above based on
网络速度 network speed
网络稳定性 network stability
其它 others
18. 您对
广告投放
服务的评价是：
What's your evaluation on the Advertising Services
不满意
1
2
3
4
5
6
7
8
9
10
满意
19. 您上题的评价依据哪些因素：
What factors are your evaluation above based on
广告业务人员态度 staff's attitude
广告业务人员专业度 staff's profession
广告务信息获取难易程度 advertising information accessibility
其它 others
20. What's your evaluation on the
C
ertification Services
?
您對
與會
證件辦理
服務的評價是？
不满意
1
2
3
4
5
6
7
8
9
10
满意
21. Which factors are your evaluation above based on?
您上題的評價主要依據哪些因素：
Process design 流程設計
efficiency of certification 辦證速度
environment of certification 辦證環境
staff's attitude 人員態度
certification services publicity 辦證宣传
others 其它
22. 综上，您对广交会现场服务质量的整体满意度是
In summary, your satisfaction with the overall service quality of the Canton Fair is
不满意
1
2
3
4
5
6
7
8
9
10
满意
23. 您对广交会服务的意见和建议
关闭
更多问卷
复制此问卷