2025 Customer Satisfaction survey’ of Jintian Copper
Distinguished Cooperation Partners：
We appreciate your valued supports and cooperation all the times, in order to improve our services and quality further, we are now taking this investigation, and your reverent appraisements and suggestions will be the important references in our consideration, please fill with following table and return to us by email when you are free. Thanks in advance.
Questionary
Full name of your company:
I. Product quality and performance:
1. How would you evaluate the Dimensions and Tolerancesof our products ？
very good good average bad very bad
2. How would you evaluate Surface condition of our products ？
very good good average bad very bad
3.How would you evaluate the Mechanical properties of our products ？
very good good average bad very bad
4.How would you evaluate the Temperature resistance of our products？ very good good average bad very bad
5.How would you evaluate the Pressure resistance of our products ？
very good good average bad very bad
Two. Price of products ：
6.How would you evaluate the price of our products ？
very reasonable mostly reasonable basically reasonable A little unreasonable very unreasonable
7. How would you evaluate the payment method used ？
very reasonable mostly reasonable basically reasonable A little unreasonable very unreasonable
Three. Lead and delivery time
8. How would you evaluate our company's lead time (the overall time between ordering a product and receiving it)？ very fast fast average slow very slow
9.How would you evaluate the accuracy of delivery time of our products ？
very accurate mostly accurate basically accurate a little bit non-accurate not at all accurate
Four. Sales Service ：
10. How satisfied are you with the visiting frequency and professional knowledge of our sales people ？
very satisfied mostly satisfied basically satisfied a little unsatisfied very much unsatisfied
Five. Complaint Handling： 11. How would you evaluate the efficiency and cooperativeness of our company's customer complaint handling？ very good good average bad very bad
12. How satisfied are you with the improvement after filing a complaint?
very well well average bad very bad
Six. Packaging ：
13. How would you evaluate thereliability of packaging of our products ？
very well well average bad very bad
Seven. Comprehensive evaluation ：
14. How would you evaluate the overall image and brand of our company?
very good good average bad very bad
15. Is your company willing to continue buying our products?
For sure yes Yes Will consider buying Not For sure not
What other comments and suggestions would you have for our company？