Satisfaction Survey of Dreame Robot Vacuum--F20 Series

We sincerely hope that Dreametech has delivered a wonderful product experience. This survey will take you no more than 15 minutes to complete. Help us do better by telling us how you really feel! 
Note: Since there have been iterations in the beta machine's firmware version, please base your evaluation on the latest one or two firmware versions.
PARTⅠ Overall satisfaction
1. If your friends and relatives want to buy a robotic vacuum with similar functions, to what degree would you be willing to recommend this Dreame robotic vacuum to them? (Please rate on a scale of 0-10)
2. What are the reasons you are likely to recommend this product to others? 
3. What improvements can we make that would make you more likely to recommend the product to others?
4. What are the reasons you would not recommend this product to others?
5. How would you like to rate the overall experience of this robotic vacuum? (Please rate on a scale of 1-5)
6. What are your most satisfied features of the model?
7. What are your least satisfied features of the model?
8. Has your machine ever experienced any of the following problems?
9. Please describe your attitude towards the 20KPA strong suction.
How is your experience with this function? What are your satisfied or dissatisfied features of the function? Do you have any concerns or suggestions about it?
10. Please describe your attitude about the non-expanding side brush for corners.
How is your experience with this function? What are your satisfied or dissatisfied aspects about the function? Do you have any concerns or suggestions about it?
11. Please describe your attitude about the two clusters of side brushes with a main brush featuring anti-tangle bristles. 
How is your experience with this function? What are your satisfied or dissatisfied aspects about the function? Do you have any concerns or suggestions about it?
12. Please describe your attitude about rolling brush current carpet detection.
How is your experience with this function? What are your satisfied or dissatisfied aspects about the function? Do you have any concerns or suggestions about it?
PART Ⅱ Satisfaction with specific functions
13. Do you have a pet in your home?
14. Do you have a carpet in your home?
15. Have you used voice control function?   
16. Based on your experience with the F20，please evaluate whether its selling point functions meet your expectations or meet your requirements.
  • Very dissatisfied
  • 2
  • 3
  • 4
  • Very satisfied
20KPA strong suction
non-expanding side brush for corners
two clusters of side brushes with a main brush featuring anti-tangle bristles
rolling brush current carpet detection
17. Regarding the cleaning effect of this machine are you satisfied? 
  • Very dissatisfied
  • 2
  • 3
  • 4
  • Very satisfied
Overall mopping effect
Water stains residue (whether there are water stains left on the floor)
Cleaning effect on wet stains (spilled juice, coffee, sauce...)
Cleaning effect on daily dirt (dust, small particles and so on)
Vacuuming effect of the rolling brush
Vacuuming effect on edges
Mopping effect on edges
Vacuuming effect on corners
Mopping effect on corners
Cleaning effect on hard floor
Cleaning effect in low areas
Cleaning effect on human hair
18. Regarding the self-cleaning function and maintenance of this product, are you satisfied?
  • Very dissatisfied
  • 2
  • 3
  • 4
  • Very satisfied
the effect of self-emptying function
Disassembly and cleaning of dust box and filter
the maintenance of the dual brush
the maintenance of the side brush
the maintenance of the mop
the maintenance of the station
the maintenance of the robot
19. Regarding the mobility, intelligence functions and navigation efficiency of this product, are you satisfied?
  • Very dissatisfied
  • 2
  • 3
  • 4
  • Very satisfied
Overall Navigation experience
Accuracy of obstacle recognition
Ability to avoid obstacles (avoid collision)
Ability to climb and surmount obstacles
Ability to prevent cord from becoming tangled
Route planning(is there any situation of skip cleaning and is the route planning reasonable ) 
Mapping function (mapping speed and the accuracy of mapping)
Accuracy of auto-partitioning and room recognition
20. Regarding the performance of the pet strategy, are you satisfied?
  • Very dissatisfied
  • 2
  • 3
  • 4
  • Very satisfied
Cleaning effect on pet hair
Pet-friendly care
21. Regarding the performance of the carpet strategy, are you satisfied?
  • Very dissatisfied
  • 2
  • 3
  • 4
  • Very satisfied
Cleaning effect on carpets
Ability to recognize carpets
22. Regarding the following performance of this product, are you satisfied?
  • Very dissatisfied
  • 2
  • 3
  • 4
  • Very satisfied
Battery life in one charge
Charging speed
Noise of the robot when vacuuming and mopping
Noise of base station when running (auto-empty，etc.)
23. Regarding the performance of this product in Dreamehome App, are you satisfied?
  • Very dissatisfied
  • 2
  • 3
  • 4
  • Very satisfied
Overall experience of Dreamehome App
Wifi connection stability
Map display (accurate, pleasing interface design)
Map editing (easy to operate)
Customized cleaning: vacuuming and mopping mode, cleaning sequence settings and so on (easy to operate)
Operations of other functions (easy to find option and convenient to operate)
Interactivity of Dreamehome App ( interface interaction and layout logic)
Function description and machine status prompt (accurate and easy to understand)
Fault prompt and guidance ( accurate and easy to understand)
24. Regarding the performance of the voice control, are you satisfied?
  • Very dissatisfied
  • 2
  • 3
  • 4
  • Very satisfied
Experience of voice control
25. What is the current status of your model？
26. How many days have the machine been used in total?
27. What is your gender?
28. How old are you?
29. What type of house do you currently reside in?
30. What is the size of your residence?
31. How many floors are there in your own house?
32. Have you ever used a robot vacuum cleaner before?
33. How do you think the vacuuming and mopping effect of the F20 are compared to those you have used before?
34. How do you think the navigation and intelligence of the F20 are compared to those you have used before?
35. What aspects are you dissatisfied with when using this robot vacuum cleaner to clean carpets?
36. Please tell us your name
Name
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