我们非常重视您的反馈！您的意见对我们提升服务质量、更好地为您服务至关重要。感谢您抽出时间填写这份问卷。您的回答将严格保密。
We value your feedback! Your honest input is crucial for us to enhance our service standards and serve you better. We would greatly appreciate it if you could take a moment to complete this survey. Rest assured, your responses will be kept strictly confidential.
2.您如何评价我们线上考试平台提供的整体学习环境？
How would you rate the overall learning environment provided by our online examination platform?
3.您觉得在线学习社区（例如：论坛、学习小组、同伴互动）有多支持性？
How supportive do you find the online learning community (e.g., forums, study groups, peer interactions)?
4.是否有足够的学习资源供学生使用？
Are there enough resources for the students?
1. 反馈和投诉是否得到及时处理？
Are feedback and complaints are addressed in timely manner?
2. 我们学校是否提供了足够的支持服务（例如：技术支持、学术辅导、行政协助）？
Is there an adequate support services provided by our school (e.g., technical support, academic counseling, administrative assistance)?
3. 是否及时、准确地提供了必要的信息？
Are necessary information given properly and in a timely manner?
1. 工作人员是否具备学校产品和服务的相关知识？
Do the staff have the necessary knowledge of the products and services of the school?
2. 工作人员是否愿意提供帮助，并在学生需要时随时可提供协助？
Are the staff willing to offer assistance and are available to students when needed?
3. 工作人员是否能够流利地沟通？
Can the staff communicate fluently?
4. 工作人员对学生的态度是否积极？
Do the staff possess positive attitudes towards students?
D. 请评价整体满意度
Rate your overall satisfcation level.
E. 您在USC最满意的经历是什么？
What is the most satisfying experience you had with USC?
F. 您希望我们学校在哪些方面有所改进
G. 是否有工作人员提供了出色的服务？