Chinese staff sometimes communicate too directly, which makes me feel uncomfortable.
Some service procedures (e.g., application forms, process introductions) lack clear Lao-language explanations.
Cultural differences in service expectations (e.g., greeting etiquette, service speed) affect my satisfaction.
I have difficulty understanding the financial product terms explained by Chinese staff.
The bank’s service hours or holiday arrangements are not fully adapted to Lao local habits.
The bank’s promotional materials (e.g., posters, leaflets) are mostly in Chinese, making it hard for me to obtain service information.
I feel pressured by the relatively fast service pace of Chinese staff (e.g., rushing to complete transactions).