大学生电子支付情况调查问卷

本问卷旨在了解大学生使用支付宝、微信支付等第三方支付工具的习惯、满意度及相关看法。

本问卷为匿名填写，所有数据仅用于学术研究，绝不对外公开或用于任何商业用途。

问卷预计耗时 5–8 分钟，所有问题无对错之分，请根据您的实际情况作答。

1. 您的年级

What is your current year of study?

大一 Freshman大二 Sophomore大三 Junior大四 Senior研究生 Postgraduate博士生 Doctoral student

2. 您的专业类别

What is your major field?

文科 Liberal arts‌理科 Sciences工科 Engineering商科 Business艺术 Arts其他 Other

3. 您的月生活费

What is your approximate monthly living expense (in RMB)?

1000元以下 Below 10001000-20002000-30003000元以上 Above 3000

4. 您最常使用的第三方支付平台

Which third-party payment platform do you use most frequently?

支付宝 Alipay微信 WeChat Pay云闪付 UnionPay QuickPass其他 Other

5. 您平均每天使用第三方支付的次数为

On average, how many times do you use third-party payments per day?

1-3次 1-3times4-6次 4-6times7次以上 More than 7 times

6. 您在哪些场景下最常使用第三方支付

In which scenarios do you most frequently use third-party payments?

线上购物 Online shopping线下餐饮 Dining ＆ restaurants交通出行 Transportation学习资料购买 Study materials生活缴费 Daily utilities ＆ bills社交转账 Social transfers其他 Other

7. 您每月通过第三方支付的消费金额约占生活费比例的

What percentage of your monthly living expenses is spent via third-party payments?

30％以下 Below 30%30-50％50-70％70％以上 Above 70%

8. 请您对以下方面进行满意度评分（1分为非常不满意，5分为非常满意）

Please rate your satisfaction with the following aspects (1 = Very dissatisfied, 5 = Very satisfied)

支付便利性 Payment convenience

交易速度 Transaction speed

用户界面友好度 User interface friendliness

客服支持 Customer service support

促销活动吸引力 Attractiveness of promotional activities

9. 您在使用第三方支付时最关注的问题

What factors matter most to you when using third-party payments?

安全性 Security便利性 Convenience手续费 Service fees功能丰富性 Feature richness优惠活动 Promotions公司信誉 Brand reputation

10. 您是否因使用第三方支付遇到下列问题

Have you ever encountered any of the following issues while using third-party payments?

交易失败 Failed transaction账户异常 Account anomaly信息泄露风险 Privacy leakage concerns退款困难 Refund difficulties客服响应慢 Slow customer response无此类问题 None of the above

11. 您认为当前支付平台最需要改进的方面是

Which aspect do you think most needs improvement in current payment platforms?

安全性 Security enhancement操作简化 Simplified operation手续费降低 Lower fees功能创新 Feature innovation客服优化 Better customer service其他 Other

12. 您是否愿意尝试其他新的支付功能（如生物识别、数字人民币）

Are you willing to try new payment features (e.g., biometrics, digital RMB, etc.)?

愿意 Willing视情况而定 It depends不太愿意 Not vert willing坚决不要 Never

13. 您是否会因为某平台推出优惠/新功能而更换主要使用的支付工具

Would you switch your primary payment tool if a platform launched new features or attractive promotions?

会 Yes不会 No视情况而定 It depends

14. 您是否了解第三方支付相关的资金安全保护措施（如支付密码、指纹验证、账户险等）

Are you aware of fund protection measures related to third-party payments (e.g., payment passwords, fingerprint verification, account insurance)?

非常了解 Very aware一般了解 Somewhat aware不了解 Not very aware

15. 您是否认为使用第三方支付会导致非必要消费增加

Do you think using third-party payments increases your non-essential spending?

是 Yes否 No不确定 Not sure

16. 您是否希望学校或平台提供更多关于支付安全与理财知识的教育内容

Would you like schools or payment platforms to provide more education on payment security and financial literacy?

是 Yes否 No一般 Not essential

17. 请分享您对使用第三方支付平台方面任何额外的建议或个人经历。

Please share any additional advice or personal experience regarding the use of third-party payment platforms

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