Shoprite - Vendor Survey 問卷調查 [Dec 2025]
In order for us to serve you better, please take a few minutes of your valuable time to fill out this simple Customer Feedback Questionnaire and let us know what you think of our services, and any areas where we can improve. We deeply value your comments and suggestions and will review them in the strictest confidence. Thank you!
Please rate your satisfaction with our service : 1. Responsiveness to Telephone Inquiries Excellent 優秀 (5)
Very Poor 非常差 (1)
2. Responsiveness to Email Inquiries Excellent 優秀 (5)
Very Poor 非常差 (1)
3. Proactive and Helpfulness of our teams Excellent 優秀 (5)
Very Poor 非常差 (1)
4. Knowledge and Expertise of our teams Excellent 優秀 (5)
Very Poor 非常差 (1)
5. Attitude and Friendliness of our teams Excellent 優秀 (5)
Very Poor 非常差 (1)
6. Availability of the Desired Staff by Telephone Excellent 優秀 (5)
Very Poor 非常差 (1)
7. Clarity and Accuracy in Preparation of Documents Excellent 優秀 (5)
Very Poor 非常差 (1)
8. Timely Preparation and issuance of Documents Excellent 優秀 (5)
Very Poor 非常差 (1)
9. Local charges in accordance with market conditions(Focus on our local charges only, excluded pass through charges from carrier / terminal / agent / penalty fee, etc. 不包括其他經嘉宏收取的船公司費用/碼頭費用/船代費用/客人罰金) Excellent 優秀 (5)
Very Poor 非常差 (1)
10. How would you rate our services Excellent 優秀 (5)
Very Poor 非常差 (1)
11. Suggestions and Areas of Improvement (if applicable):Target average score is on/above 4 for each vendor, vendor is required to provide reason for rating under 4. 標準評分為4分或以上，以上評分低於4分請給出具體原因，有助於我們的服務改善。
12. Company Name:
13. Name:
14. Email Address: