16.能力型× 非真人头像→信任、流畅（30 份）

Dear participant,：
Thank you for taking part in this survey. Your feedback is very important to our research. All responses will be treated with complete anonymity and will be used solely for academic research purposes. Completing the questionnaire will take approximately 5 minutes. We sincerely appreciate your support and participation!
Imaging that you are preparing for a camping trip with your friend. While packing for the trip, you realized that your camera has broken and need to buy a new one. You want to look for the most cost-effective DSLR camera, and you want to buy a black one. However, you do not want to do this research on your own. You would like to ask the online chatbot to help you with this.
1. The customer service robot was efficient during the conversation.
2. The customer service robot was competent during the conversation.
3. This customer service robot doesn’t look like a real person
4. This customer service robot does not have human thoughts
5. The customer service robot is fair in its conduct of my service request.
6. The customer service robot has high integrity.
7. The customer service robot is receptive to my service request.
8. The customer service robot makes efforts to address my service request.
9. Overall, the customer service robot is trustworthy.
10. It was easy to process the customer service robot’s reply.
11. It was easy for me to understand the customer service robot’s reply.
12. It was easy for me to imagine/visualize the information in the customer service robot’s reply
13. Your gender
14. Your age
15. What is your highest level of education?

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