Survey Questionnaire: E-Wallet Usage Among Undergraduates

Please select or provide the answer that best describes you. 1.Gender:

MaleFemalePrefer not to say

2. Age:

17-19 years20-22 years23-25 yearsAbove 25 years

3. Year of Study:

Year 1Year 2Year 3Year 4

4. Field of Study:

Business & ManagementEngineering & TechnologyArts & Social SciencesComputer Science & ITHealth Sciences

5. Other: _____________

5. Approximate Monthly Allowance/Income:

Less than RM 500RM 501 - RM 1,000RM 1,001 - RM 1,500More than RM 1,500

B1 I find e-wallets easy to use.

Strongly DisagreeDisagreeNeutralAgreeStrongly agree

B2 The process of making payments with an e-wallet is

quick.Strongly DisagreeDisagreeNeutralAgreeStrongly agree

B3 It is easy to top up (add money to) my e-wallet.

Strongly DisagreeDisagreeNeutralAgreeStrongly agree

B4 Using an e-wallet is useful in my daily life.

Strongly DisagreeDisagreeNeutralAgreeStrongly agree

B5 E-wallets help me to manage my finances better.

Strongly DisagreeDisagreeNeutralAgreeStrongly agree

B6 E-wallets offer attractive promotions (cashback,

discounts, points).Strongly DisagreeDisagreeNeutralAgreeStrongly agree

B7 I feel that my money is secure in an e-wallet.

Strongly DisagreeDisagreeNeutralAgreeStrongly agree

B8 I trust e-wallet companies to protect my personal data.

Strongly DisagreeDisagreeNeutralAgreeStrongly agree

B9 I believe transactions made with e-wallets are reliable.

Strongly DisagreeDisagreeNeutralAgreeStrongly agree

B10 Overall, I am satisfied with my experience using ewallets.

Strongly DisagreeDisagreeNeutralAgreeStrongly agree

C1. On average, how frequently do you use an e-wallet?

Multiple times a dayOnce a dayA few times a weekA few times a monthRarely

C2. What is the primary e-wallet you use? (Select one)

Touch 'n Go eWalletGrabPayBoostShopeePayMaybank QRPayOther:

C3. For what purpose do you MOST FREQUENTLY use an e-wallet? (Select up to two)

Food & Drinks (e.g., cafes, restaurants)Online ShoppingPeer-to-Peer (P2P) Transfers (sending money to friends/family)Bill Payments (e.g., utilities, phone)Transportation (e.g., ride-hailing, public transit)Other:

C4. Which type of promotion MOST motivates you to use a particular e-wallet? (Select one)

CashbackDiscount VouchersReward PointsFreebies / Lucky DrawsNone of the above

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