Interest in a Cross-Border Medical Service App for China

We are a student team developing 'MedLink China,' a proposed app to help international patients plan and access medical services in China seamlessly. This survey aims to understand your needs and assess the app's feasibility. Your input is invaluable and will remain anonymous. Thank you for your time!

1. Nationality

2. Age

3. Gender

MaleFemale

4. How would you rate the SEVERITY of the following issues in your HOME country's healthcare system? (1=Not Severe, 5=Extremely Severe)

High out-of-pocket costs

Long waiting times for specialists/surgery

Difficulty accessing advanced technology/treatments

Lack of personalized care/attention

5. Have you ever considered traveling to another country for medical or dental treatment (medical tourism)?

Yes, I have done it.Yes, I have seriously considered it.No, but I'm open to the idea.No, never considered.

6. Imagine you are considering medical treatment in China. How concerned are you about the following potential challenges? (1=Not Concerned, 5=Extremely Concerned)

Language barrier with doctors/staff

Finding & choosing a trustworthy hospital/doctor

Making appointments and handling registration

Understanding costs and payment procedures

Quality and safety standards of care

Post-treatment communication and follow-up

7. How likely would you be to use such an app if you needed medical care in China?

1 (Very Unlikely)

5 (Very Likely)

8. Which TWO features would be MOST valuable to you?

English-speaking patient coordinator (guides you through the entire process)Transparent pricing & cost estimation upfrontGuaranteed appointment booking with verified doctorsMedical document translation & interpretation servicesAssistance with international insurance claimsReviews and ratings from other international patients

9. What would be your preferred way to pay for such a service?

Freemium Model: Free basic info; pay per service used (e.g., booking, translation).Subscription Model: Pay a monthly/annual fee for full access to all features.Commission Model: App is free for me; hospitals pay the app a fee.I would not pay for such an app.

10. If a “Premium Package” (coordinator, guaranteed booking, translation) could save you time and ensure quality, what is the MAXIMUM service fee you'd accept? (Think of this as a % of your total medical bill)

0% (I expect this to be free)1% - 5%6% - 10%11% - 15%A fixed fee, not a percentage.

11. Overall, how do you view the concept of a dedicated app/platform for accessing healthcare in China?

Strongly Positive: There's a clear need, and I would likely use it.Cautiously Interested: It depends on the cost, reputation, and specific features.Neutral: I need to see how it works in practice.Not Interested: I prefer to arrange medical travel by myself or through other means.

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