Dear Respondents,
We are conducting this survey to optimize Shenzhen's international service environment. This questionnaire aims to collect your genuine experiences and valuable suggestions regarding Shenzhen's international services. And your personal information will be strictly protected throughout the entire survey. Thank you for your time and participation.
尊敬的受访者：
为持续优化深圳国际化服务环境，特开展本次调研，旨在收集您对深圳国际化服务的真实体验与宝贵建议。将严格保护您的个人信息。衷心感谢您抽出宝贵时间参与本次调研！
Instructions填写说明：
1. All questions in this questionnaire are optional. You may answer based on your actual circumstance, and select "No Experience" for items that do not apply to you.
本问卷所有题目均为可选填写，您可根据自身实际情况作答，未涉及的内容可选择“未体验”。
2. For multiple-choice questions, please check the corresponding options as appropriate; for open-ended questions, please fill in your genuine views truthfully.
选择题可根据实际情况勾选对应选项，主观题请如实填写具体想法。
I.Basic Information 基础信息
1. 1. What is your nationality? 您的国籍是?____________ 2. What is the main purpose of your current visit to Shenzhen? 您本次来深主要目的? Business Negotiations 商务洽谈 Conference Participation 参加会议 Cultural Tourism 文旅观光 Visiting Relatives/Friends 探亲访友 Others其他:
3. How many times have you visited Shenzhen before? 您既往来深次数是? First Visit 首次来深 2-4 Times 2-4次 5 Times and Above 5次及以上 Others其他:
4. What is your expected duration of stay in Shenzhen this time? 您本次在深停留时长预计为? Within 1 Day 1天及以内 Within 1 Month 1个月以内 1-3 Months 1-3个月 More Than 3 Months 3个月以上 Others 其他:
5. Which districts of Shenzhen do you mainly stay in? Multiple choices are allowed.您在深的主要活动区域是?可多选。 Futian District福田区 Luohu District罗湖区 Yantian District盐田区 Nanshan District南山区 Bao'an District宝安区 Longgang District龙岗区 Longhua District龙华区 Pingshan District坪山区 Guangming District光明区 Dapeng New District大鹏新区 Shenzhen-Shanwei Special Cooperation Zone深汕特别合作区
II . Evaluation of Public Services 公共 服务评价
1. On a scale of 1-5, how satisfied are you with Shenzhen's government service s overall?您对深圳政务服务整体满意度是? 1 2 3 4 5 No experience未体验 Suggestions建议:
2. Which of the following government services have you encountered problems with in Shenzhen?您在深圳以下哪个政务服务方面遇到过问题? Inconvenient online service processing (e.g. "iShenzhen", Shenzhen Foreign Affairs Office platforms,etc)“i 深圳”、“深圳外事办” 等线上化平台业务办理不便利 Inconvenient visa/residence permit application processes and services签证/居留许可办理流程及服务不便利 Inadequate on-site services at government service halls政务大厅现场服务不到位 Inconvenient temporary accommodation registration临时住宿登记不便利 Poor response of public service hotlines, including inadequate foreign language communication,low problem-solving efficiency, etc.公共服务热线响应能力低，含外语沟通、问题解决效率等 Public information (policies, service guides, living info, etc.) lacks accurate translations/is difficult to access/contains errors公共信息含涉外政策、办事指南、生活服务等翻译不准确、获取不便利或信息存在错误 If any, please specify the details如有，请详细说明:
3.MeWhat problems have you encountered with medical services in Shenzhen?您在深圳体验医疗服务时遇到了哪些问题? Poor coverage of international medical institutions涉外医疗机构覆盖不足 Poor foreign language communication skills of medical staff医护人员外语沟通能力欠佳 Unclear foreign language translations of medical documents医疗单据外语翻译不清晰 Inconvenient medical/commercial insurance adaptation and reimbursement医保/商业保险适配性差、报销流程繁琐 No problems encountered无遇到问题 No experience未体验 If any, please specify the details如有，请详细说明:
4. What problems have you encountered with emergency services in Shenzhen?您在深圳体验应急服务时遇到了哪些问题? Inconvenient access to multilingual emergency guidebooks多语种应急指引手册获取不便 Poor foreign language response capacity for emergency calls紧急求助外语响应能力不足 Inefficient emergency disposal突发事件处置效率低 Inadequate international services涉外配套服务不足 No problems encountered无遇到问题 No experience未体验 If any, please specify the details如有，请详细说明:
III. Evaluation of Business Services商务 服务 评价
1. On a scale of 1-5, how satisfied are you with Shenzhen's business services overall?您对深圳商务服务整体满意度是? 1 (Very poor/极差) 2 (Poor/较差) 3 (Neutral/一般) 4 (Good/良好) 5 (Very good/极佳) No experience/未体验 Suggestions建议:
2. Which of the following business services have you encountered problems with in Shenzhen?您在深圳以下哪个商务服务方面遇到过问题? Legal consulting and commercial dispute resolution services法律咨询及商事争议解决服务 Professional translation services (including business and government scenarios)专业翻译服务（含商务、政务场景） Full-process services for international exhibitions and conferences国际会展会议服务 Tax compliance declaration and tax consulting services税务合规申报及税务咨询服务 Customs clearance and trade-related services通关贸易相关服务 Commercial registration services (e.g., notarization of overseas documents) 境外文件公证等商事登记配套服务 office space and technical equipment support办公场地及技术设备保障支持 business liaison with government departments政府部门涉外商务对接 Resource connection with chambers of commerce商协会资源对接 No problems encountered无遇到问题 If any, please specify the details如有，请详细说明:
IV. Evaluation of Transportation Services 公共 交通 服务 评价
1.Evaluation of Transportation Servic1. On a scale of 1-5, how satisfied are you with Shenzhen's public transportation services overall?您对深圳公共交通服务整体满意度是? 1 (Very poor/极差) 2 (Poor/较差) 3 (Neutral/一般) 4 (Good/良好) 5 (Very good/极佳) No experience/未体验 Suggestions建议:
2. Which of the following transportation services have you encountered problems with in Shenzhen?您在使用深圳公共交通服务时遇到了哪些问题? Inaccurate translations of place names, road names or transportation signs地名、道路及交通标识翻译不准确 Unclear foreign language signs at transportation hubs (airports, ports, high-speed rail, etc.)交通枢纽如机场、口岸、高铁等外语标识不清晰、不规范 Unclear foreign language announcements or signs on subways and buses地铁、公交的外语广播及标识不清晰 Poor foreign language communication skills of staff工作人员缺乏基础外语沟通能力 Inconvenient transportation route inquiries交通线路查询不便利 Inconvenience when using taxis or ride-hailing services使用出租车、网约车存在不便利 No problems encountered无遇到问题 If any, please specify the details如有，请详细说明:
3. What method do you usually use to get a taxi/rides in Shenzhen?您在深圳一般通过什么方式打车? Traditional Taxi (巡游出租车) DiDi(滴滴出行) Amap(高德地图) Baidu Maps(百度地图) Dida(嘀嗒出行) T3Travel(T3出行) CaoCao Mobility (曹操出行) Shouqi Mobility (首汽约车) Meituan (美团打车) Others (其他打车平台 / 软件): No experience/未体验
V. Evaluation of Financial Payment Services金融支付 服务 评价
1.On a scale of 1-5, how would you rate the acceptance coverage of overseas bank cards in Shenzhen?请按1-5分评分，您如何评价深圳境外银行卡的刷卡覆盖范围? 1 (Very poor/极差) 2 (Poor/较差) 3 (Neutral/一般) 4 (Good/良好) 5 (Very good/极佳) No experience/未体验
2.How would you rate the reasonableness of fees for overseas card payment in Shenzhen?您如何评价深圳境外卡支付手续费的合理性? 1 (Very unreasonable/极不合理) 2 (Unreasonable/不合理) 3 (Neutral/一般) 4 (Reasonable/合理) 5 (Very reasonable/非常合理) No experience/未体验
2.What problems have you encountered when using mobile payment in Shenzhen?您在深圳使用移动支付时遇到了哪些问题? Tedious real-name authentication procedures实名认证手续繁琐 High service fees手续费过高 Concerns about personal information security risks存在个人信息安全顾虑 Cannot bind overseas bank cards无法绑定境外银行卡 No problems encountered无遇到问题 No experience未体验 If any, please specify the details如有，请详细说明:
3.On a scale of 1-5, how convenient is the foreign currency exchange service in Shenzhen?请按1-5分评分，深圳的外汇兑换服务便捷度如何? 1 (Extremely inconvenient/极不便捷) 2 (Inconvenient/不便捷) 3 (Neutral/一般) 4 (Convenient/便捷) 5 (Extremely convenient/极其便捷) No experience/未体验
4.How would you rate the availability of cash usage scenarios and merchant acceptance of cash in Shenzhen?深圳的现金使用场景充足度及商户现金接受度如何? 1 (Very poor/极差) 2 (Poor/较差) 3 (Neutral/一般) 4 (Good/良好) 5 (Very good/极佳) No experience/未体验
5.What problems have you encountered when using bank cards in Shenzhen?您在深圳使用银行卡时遇到了哪些问题? Inconvenient foreign exchange settlement services外汇结算服务不便利 Tedious account opening procedures for personal/enterprise overseas bank accounts个人/企业境外账户开户流程繁琐 Poor foreign language service capability of bank staff银行工作人员外语服务能力差 Unfamiliar with card payment rules for local merchants对本地商户刷卡支付规则不熟悉 No problems encountered无使用问题 No experience未体验 If any, please specify the details如有，请详细说明:
VI. Evaluation of Consumption Services消费 服务 评价
1.Through which channel do you mainly obtain consumption information(e.g., catering, accommodation, shopping)? 您主要从哪个渠道获取餐饮、住宿、购物等消费信息? Friends/Acquaintances 朋友/熟人 Professional Travel & Catering Websites 专业旅游及餐饮网站 Social Media 社交媒体 Hotel/Restaurant Official Channels 酒店/餐厅官方渠道 Travel Agencies 旅行社 Local Recommendations (e.g., Concierge, Locals) 本地推荐（礼宾部、当地人等） Food Delivery & Booking Apps 外卖及预订类应用 Others 其他:
2.Which online platforms do you mainly use to obtain consumption information such as catering, accommodation and shopping in Shenzhen?您主要通过哪些线上平台获取深圳的餐饮、住宿、购物等消费信息? Booking.com (缤客) TripAdvisor (猫途鹰) Agoda (安可达) Airbnb (爱彼迎) Expedia (亿客行) Google Maps (谷歌地图) Yelp (美国大众点评) Zomato (全球美食点评) Klook (客路旅行) KKday (客路同款旅行平台) Rednote (小红书) Tik Tok/Douyin(抖音) Kwai(快手) Weibo(微博) Bilibili(哔哩哔哩) Meituan (美团) Dianping (大众点评) Alipay (支付宝) WeChat (微信) Taobao (淘宝) JD.com (京东) Fliggy (飞猪) Ctrip (携程) Mafengwo (马蜂窝) Qunar (去哪儿) Other online platforms (其他线上平台): _No experience未体验
3.What problems have you encountered with catering services in Shenzhen?您在深圳体验餐饮服务时遇到了哪些问题? Inconvenient operation of online platforms线上平台操作不便利 Limited variety of international catering(Halal/vegan, etc)国际化餐饮选择匮乏（如清真、素食等） Inaccurate foreign language translations on menus菜单外语翻译不准确 Poor foreign language communication skills of staff工作人员外语沟通能力差 No problems encountered无遇到问题 No experience未体验 If any, please specify the details如有，请详细说明:
4.What problems have you encountered with accommodation services in Shenzhen?您在深圳体验住宿服务时遇到了哪些问题? Inconvenient hotel booking platforms酒店预订平台不便捷 Inefficient check-in & check-out processes入住、退房流程效率低 Poor foreign language communication skills of staff工作人员外语沟通能力差 inadaptable international facilities (e.g. power sockets)国际化配套设施不适配，如插座 No problems encountered无遇到问题 No experience未体验 If any, please specify the details如有，请详细说明:
5.What problems have you encountered with shopping & consumption services in Shenzhen?您在深圳体验购物消费服务时遇到了哪些问题? Unclear foreign language signs外语指引不清晰 Inefficient tax refund process for departure离境退税流程效率低 Inefficient logistics services物流服务效率低 No problems encountered无遇到问题 No experience未体验 If any, please specify the details如有，请详细说明:
VII. Evaluation of Communication and Network Services通信网络服务评价
1.What problems have you encountered with international roaming services in Shenzhen?您在深圳使用国际漫游服务时遇到了哪些问题? Poor 5G coverage & unstable internet speed 5G服务覆盖差、网速不稳定 Unreasonable international roaming fees国际漫游费用不合理 No problems encountered无遇到问题 No experience未体验 If any, please specify the details如有，请详细说明:
2.What problems have you encountered with SIM card or eSIM card services in Shenzhen?您在深圳办理使用SIM卡/eSIM卡服务时遇到了哪些问题? Inconvenient application process for SIM cards or eSIM cards SIM卡/eSIM卡办理流程不便利 Inconvenient registration of Chinese apps with eSIM使用eSIM卡注册中国APP操作不便 Limited & unreasonable SIM card packages SIM 卡套餐选择匮乏、资费不合理 No problems encountered无遇到问题 No experience未体验 If any, please specify the details如有，请详细说明:
VIII. Evaluation of Social Environment社会环境评价
1.On a scale of 1-5, how would you rate the popularity of English in public places in Shenzhen?请按1-5分评分，深圳公共场所英语普及度如何? 1 (Very poor/极差)
5 (Very good/极佳)
2.How would you rate the popularity of your native language in public places in Shenzhen?深圳公共场所您本国语言的普及度如何? 1 (Very poor/极差)
5 (Very good/极佳)
3.How would you rate the standardization and accuracy of foreign language signs in public places in Shenzhen?深圳公共场所外语标识的规范度及准确性如何? 1 (Very poor/极差) 2 (Poor/较差) 3 (Neutral/一般) 4 (Good/良好) 5 (Very good/极佳)
4.What problems have you encountered with cultural adaptation in Shenzhen?您在深圳体验文化适配相关服务时遇到了哪些问题? Limited variety of international cultural activities国际化文化活动类型匮乏 Inadequate support for religious venues and related activities宗教场所及相关活动配套支持不足 Low inclusiveness of local Shenzhen residents深圳本地居民包容度较低 No problems encountered无遇到问题 No experience未体验 If any, please specify the details如有，请详细说明:
ΙΧ . Overall Evaluation & Improvement Suggestions 总体评价与改进建议
1.What problems have you encountered with cultural adaptation in Shenzhen?您在深圳体验文化适配相关服务时遇到了哪些问题? Yes是 Details (Optional)具体情况（选填）: No否
2.Have you been to other highly internationalized cities? 您是否到访其他国际化程度较高的城市? Yes是 Details (Optional)具体情况（选填）: No否
3.What international services from these cities do you think Shenzhen can learn from?您认为这些城市有哪些国际化服务深圳可以借鉴? Yes是 Details (Optional)具体情况（选填）: No否
4.What international services in Shenzhen do you think need optimization and enhancement?Do you have any specific suggestions?您认为深圳还需优化提升哪些国际化服务领域?您是否有其他具体建议? Suggestions for Improvement (Optional)改进建议（选填）:
Thank you for taking the time to complete this questionnaire,your feedback is greatly appreciated!问卷到此结束，衷心感谢您抽出时间填写问卷，您的反馈对我们至关重要！