Survey on JD Logistics' Supply Chain Expansion
1. How satisfied are you with the timeliness of JD Logistics' delivery service post-expansion?
Very Satisfied
1
2
3
4
5
Very Dissatisfied
2. Since JD Logistics expanded its supply chain and integrated with Taobao, how much improvement have you noticed in delivery speed?
Significant Improvement
Moderate Improvement
No Change
Slight Decline
Significant Decline
3. How would you rate the reliability of JD Logistics' service after its expansion, especially for Taobao transactions?
Very Reliable
Reliable
Neutral
Unreliable
Very Unreliable
4. Do you think JD Logistics’ supply chain expansion has improved the product availability for Taobao merchants?
Yes, significantly
Yes, somewhat
No change
No, it has worsened
Not sure
5. How satisfied are you with the cost efficiency of JD Logistics' services, including shipping costs, after their supply chain expansion?
Very Satisfied
1
2
3
4
5
Very Dissatisfied
6. Has the expansion of JD Logistics’ supply chain improved your overall experience with Taobao services (e.g., response times, after-sales support)?
Yes, significantly improved
Yes, somewhat improved
No change
No, it has worsened
Not sure
7. How likely are you to continue using JD Logistics for deliveries based on your experience since the supply chain expansion?
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
8. How do you feel JD Logistics' collaboration with Taobao has impacted the quality of logistics services (e.g., faster delivery, fewer errors)?
Greatly Improved
Improved
No Change
Worsened
Greatly Worsened
9. In your opinion, what is the most significant benefit of JD Logistics' expanded supply chain in terms of its effect on Taobao users?
Faster Delivery Times
Better Product Availability
Lower Costs
Better Customer Support
Other (please specify)
10. If you selected 'Other' for the most significant benefit, please specify.
11. What improvements do you think JD Logistics should make to further enhance their supply chain and improve customer satisfaction, especially for Taobao users?
Improve Delivery Speed
Lower Costs
Enhance Customer Service
Improve Product Availability
Invest in Technology
Other (please specify)
12. If you selected 'Other' for suggested improvements, please specify.
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