This questionnaire aims to collect your opinions on Qover’s embedded insurance products (e.g., insurance for shared mobility, e-commerce purchases). All responses are anonymous and will only be used for academic research. Please answer truthfully based on your actual experience. The questionnaire will take about 3-5 minutes to complete, thank you for your cooperation!
1. Age group 18-24 25-34 35-44 45-54 55+
2. Occupation Student Employee Selp-employed SME oner others
3. How did you purchase Qover’s embedded insurance Shared mobility platform (e.g., ride-hailing) E-commerce website Digital service app Others
4. How long have you used Qover’s embedded insurance Less than 3 months 3-6 months 6-12 months More than 12 months
5. I find Qover’s embedded insurance easy to understand when purchasing. 6. The information disclosure (e.g., coverage, premium, exclusions) of Qover’s product is transparent. 7. The claim process of Qover’s embedded insurance is convenient. 8. I am satisfied with the value-for-money of Qover’s embedded insurance. 9. The online purchase channel of Qover’s embedded insurance is stable and easy to operate. 10. Qover’s embedded insurance can meet my immediate insurance needs in daily scenarios. 11. I am satisfied with the response speed of Qover’s customer service. 12. I am willing to recommend Qover’s embedded insurance to my family and friends. 13. I am willing to renew Qover’s embedded insurance product when it expires. 14. The premium of Qover’s embedded insurance is more reasonable than traditional insurance.