Didi Drivers’ Work Experience

Dear Participant,
Thank you for taking the time to participate in this research survey. This questionnaire is part of an academic study investigating the relationship between digital management practices and employee motivation among Didi Chuxing drivers. Your responses will help us understand how algorithmic management systems affect driver experiences and motivation.This survey is anonymous and confidential. There are no right or wrong answers. Please respond based on your genuine experiences and perceptions as a Didi driver. The questionnaire will take approximately 10–15 minutes to complete.Eligibility: You must be an active Didi driver who has been registered on the platform for at least 3 months and has completed a minimum of 50 trips.
1. What is your gender ？
2. What is your age?
3. How long have you been registered as a Didi driver?
4. On average, how many hours per day do you drive for Didi?
5. What is your driver type?
6. Algorithmic Task Allocation.
Please indicate your level of agreement with each statement below, where 1 = Strongly Disagree and 5 = Strongly Agree.
  • 1
  • 2
  • 3
  • 4
  • 5
The platform assigns orders fairly based on my location and availability.
I understand the criteria the platform uses to allocate trip requests to me.
The order dispatch system gives me a reasonable opportunity to receive trips.
I believe the task allocation algorithm treats all drivers equitably.
7. Performance Surveillance.
  • 1
  • 2
  • 3
  • 4
  • 5
I feel constantly monitored by the platform system while driving.
The platform tracks my location and driving behaviour in excessive detail.
I feel pressured to maintain high ratings to avoid penalties from the system.
The level of monitoring by the platform makes me feel like I am not trusted.
I am aware that the platform records and evaluates almost every aspect of my driving.
8. Incentive Design.
  • 1
  • 2
  • 3
  • 4
  • 5
The bonus structure motivates me to complete more trips during peak hours.
The platform’s surge pricing mechanism provides fair additional compensation.
The reward system on the platform encourages me to stay active for longer periods.
I find the platform’s incentive schemes transparent and easy to understand.
9. Feedback Provision.
  • 1
  • 2
  • 3
  • 4
  • 5
The platform provides useful feedback on my driving performance.
The weekly performance summaries help me understand how I can improve.
Passenger comments and ratings give me meaningful information about my service quality.
The feedback I receive from the platform helps me feel more confident in my work.
10. Perceived Job Autonomy.
  • 1
  • 2
  • 3
  • 4
  • 5
I can freely decide when and how long I work on the platform.
I have meaningful control over which trip requests I accept or decline.
I feel that I can organise my daily work schedule according to my own preferences.
The platform allows me sufficient flexibility in choosing my working areas and routes.
Overall, I feel a strong sense of independence in how I carry out my driving work.
11. Intrinsic Motivation.
  • 1
  • 2
  • 3
  • 4
  • 5
I find driving for the platform enjoyable and interesting.
I am genuinely interested in providing a good service to passengers.
I would continue driving for the platform even if the financial rewards were slightly lower.
I feel a sense of personal accomplishment from completing trips successfully.
I feel engaged and absorbed when I am working on the platform.
12. Extrinsic Motivation.
  • 1
  • 2
  • 3
  • 4
  • 5
I drive primarily because of the financial rewards the platform offers.
Earning a stable income is my main reason for working as a Didi driver.
I am motivated to drive more when the platform offers higher bonuses or incentives.
The financial compensation I receive is the most important factor in my decision to drive.
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