本問卷為學術研究專用，所有回答均匿名處理，僅用於分析「電召PLUS」技術對澳門出租車服務的影響。填寫時長約5-8分鐘，感謝你的參與！
This survey is for academic research only. All responses are anonymous and used to analyze the impact of "MaaSPlus" technology on Macau's taxi services. It takes about 5-8 minutes to complete. Thank you for your participation!
1. 您的身份／ What is your identity?
澳門居民／Macau Resident 內地遊客／Mainland Tourist 香港遊客／Hong Kong Tourist 台灣遊客／Taiwan Tourist 東南亞遊客／Southeast Asian Tourist 歐美及其他地區遊客／Tourist from Europe, America and other regions 在澳門讀書／工作的非澳門居民／Non-Macau residents studying or working in Macau
2. 您 到訪澳門的頻率／
首次到訪／First Time 偶爾到訪 (每年1-2次)／Occasionally (1-2 times/year) 常規到訪 (每年3-5次)／Regularly (3-5 times/year) 高頻到訪 (每年6次及以上)／Frequently (≥6 times/year)
3. 您的年齡／What is your age? 18歲以下／Under 18 18-24 25-34 35-44 45-54 55+／Over 55
4. 您 在澳門乘坐出租車的頻率／
從未使用過／Never used 極少使用／Rarely 偶爾使用 (每月1-2次)／Occasionally (1-2 times per month) 常規使用 (每月3-5次)／Regularly (3-5 times per month) 高頻使用 (每月6次以上)／Frequently (6+ times per month)
5. 您 通常預約出租車的方式 (可多選)／
「電召PLUS」／MaaSPlus app 路邊揚招／Street-hailing 電話客服中心／Call center (TEL: 28812345) 其他網約車App／Other Ride-hailing Apps
6. 您 是否使用過「電召PLUS」 ／Have you used "MaaSPlus"?
是／Yes 否／No
7. 您 未使用「電召PLUS」 的原因 (可多選) ／ Reasons for not using "MaaSPlus" (Multiple choices)
從未聽說過／Never heard of it 語言障礙／Language barrier 偏好傳統揚招／Prefer traditional taxi 操作流程複雜／Complex operation process 沒有優惠／補貼／No discounts／subsidies 叫車響應速度慢／Slow response time for ride requests 支付方式不便捷／Inconvenient payment methods 位置定位不準確／Inaccurate location display APP／系統經常故障／Frequent APP／system malfunctions 服務覆蓋範圍有限／Limited service coverage 沒有現金支付選項／No cash payment option 個人隱私擔憂／Personal privacy concerns
8. 您 使用「電召PLUS」 時是否有語言障礙 ／ Do you have any language barriers when using "MaaSPlus "?
是／Yes 否／No
9. 您在 「電召PLUS」的 用戶體驗 ／ How was your user experience with “MaaSPlus "?
App穩定性（無閃退／App stability (no crashes)
支付便捷性／Payment convenience
整體滿意度／Overall satisfaction
10. 您使用「電召PLUS」的支付方式 (可多選) ／ What payment method did you use for "MaaSPlus "?
(Multiple choices) 澳門錢包／MPay 微信支付／WeChat Pay 支付寶／Alipay 現金／Cash 銀行支付／Bank e-payment
11. 「電召PLUS」的 技術對 您的影響／ How does the "MaaSPlus" technology affect you?
提升打車效率／Improves efficiency
減少等待時間／Reduces waiting time
提升服務質量／Improves service quality
增強出租車行業競爭力／Enhances competitiveness of taxi services
12. 您 使用「電召PLUS」所產生的 風險與信任感受／MaaSPlus "
數據隱私顧慮／Concern about data privacy
支付安全信任度／Trust in payment security
13. 您覺得智慧調度 ／ 電子支付 ／ 監管平台重要嗎 ／ Do you think intelligent scheduling/electronic payment/regulatory platforms are important?
全數字化叫車 (一鍵下單 / 全程可視化)／Fully digital booking
智慧調度與精準定位／Smart dispatch & positioning
電子支付與自動結算／Electronic payment & auto settlement
統一監管平台 (資質透明 / 行程可追溯)／Unified supervision platform
14. 您在「電召PLUS」預約計程車後的等待時間 ／ How long is your wait time after booking a taxi through "MaaSPlus "?
無人接單／No driver accepted the order 少於5分鐘／＜5 minutes 5-10分鐘／5-10 minutes 10-20分鐘／10-20 minutes 20分鐘以上／＞20 minutes
15. 「電召PLUS」相比路邊揚招的體驗 ／ MaaSPlus "?
速度更快，且更省心／Faster speed and more convenient 速度更快，但更麻煩／Faster speed but more troublesome 速度無差異，但更省心／No speed difference, but more convenient 速度無差異，但更麻煩／No speed difference, but more troublesome 速度更慢，但更省心／Slower speed but more convenient 速度更慢，且更麻煩／Slower speed and more troublesome
16. 您 是否使用過其他網約車App (Uber、高德等)／Have you used other ride-hailing apps (Uber, Gaode, etc.)?
是／Yes 否／No
17. 「電召PLUS」 與其他網約車App相比的整體體驗／ How does the overall user experience of "MaaSPlus " compare to other ride-hailing apps?
遠差於／Much Worse 差於／Worse 相似／Similar 優於／Better 遠優於／Much Better
18. 「電召PLUS」與其他同類服務的競爭對比感知／ Comparison between "MaaSPlus " and other similar services
叫車效率比傳統揚招更高／"MaaSPlus" has higher ride-hailing efficiency than traditional street-hailing
司機服務／車型質量優於其他電召平台／The driver/car service quality of "MaaSPlus" is better than other ride-hailing platforms
價格比其他同類服務更有競爭力／The price of "MaaSPlus" is more competitive than other similar services
客服響應速度比其他服務更快／The customer service response speed of "MaaSPlus" is faster than other services
優惠活動比其他電召平台更吸引人／The promotional offers of "MaaSPlus" are more attractive than other ride-hailing platforms
路線規劃比其他平台更合理／The route planning of "MaaSPlus" is more reasonable than other platforms
19. 您 是否會推薦「電召PLUS」 給他人／ Would you recommend "MaaSPlus" to others?
絕對不推薦／Definitely not recommended 不推薦／Not recommended 不確定／Uncertain 推薦／Recommend 強烈推薦／Highly recommended
20. 您認為「電召 PLUS」最需優先改進的方面 (可多選) ／ What do you think is the most important aspect of "MaaSPlus" that needs to be improved first?
平台穩定性 (減少卡頓／崩潰)／Platform stability (reduced lag／crashes) 智慧調度效率 (高峰更快派單)／Intelligent dispatch efficiency (faster order dispatch during peak hours) 定位精準度／Location accuracy 支付相容性 (支援更多方式)／Payment compatibility (supports more payment methods) 無障礙服務覆蓋／Accessibility service coverage 監理透明度／Regulatory transparency