This survey is anonymous. All data will be used only for statistical analysis. Please feel assured to answer according to your actual situation. There are no right or wrong options. Thank you for your support!
1. Your age range 18-29 30-39 40-49 50-59 Above 60 Prefer not to say
2. What is the price range of your current mobile phone? Below 180 SGD 180 – 370 SGD 370 – 560 SGD 560 – 740 SGD 740 – 920 SGD Above 920 SGD
3. If your mobile phone requires a long repair time at the service center, would you choose to use the backup phone provided by the center? Yes No
4. To ensure proper use and return of the backup phone, a security deposit will be collected before lending and fully refunded after the device is returned in good condition. Which payment standard do you prefer? No deposit required during the warranty period; deposit charged based on phone model outside the warranty period No deposit if your current phone’s value is higher than the backup phone; deposit charged if your current phone’s value is lower No deposit during the warranty period (but backup phone value lower than your current phone);Outside warranty: advance repair fee if your phone is more valuable; deposit + repair fee if your phone is less valuable
5. If you choose a backup phone from the service center, what are your top 4 important factors? (Multiple choice) Easy and quick pickup ＆ return process Smooth performance without lag Able to run daily apps (social, payment, work, etc.) normally Privacy and data security Latest model Value not lower than your own phone Clear rules for damage/loss liability Sufficient storage space Others
6. Preferred launch time Within 1 year Within 2 years Within 3 years 4 years or above
7. Minimum required storage 64GB or below 128GB 256GB 512GB 1TB
8. To reduce disputes and personal losses from accidental damage during backup phone use, we may offer backup phone insurance. What do you think? Definitely buy – for full protection and no extra compensation May buy – depends on the price; reasonable price is acceptable Definitely not buy – I will use the backup phone very carefully
9. Besides the above questions, do you have any other concerns or suggestions about borrowing and using a backup phone?
10. If we conduct further research, would you be willing to join a short 1-on-1 interview? (With small gifts) Yes Please leave your contact info, e.g., WA: XXXX No