Customer Satisfaction Survey - Kazakstan Vostok POC

Dear customer, hello!
First of all, thank you very much for choosing Baicells!
In order to continuously improve the quality of products and services, this customer satisfaction survey is conducted. We look forward to your objective evaluation and valuable suggestions amidst your busy schedule. Your evaluation and suggestions are our driving force for progress. We will humbly listen to them and make timely improvements to provide better services for your company.

Thank you for your cooperation and support!
Baicells Technologies Co., Ltd.
1. Your position in your company:
2. Please provide an overall evaluation of the project
3. Please evaluate the products provided by our company.
  • Very dissatisfied
  • Dissatisfied
  • Neutral
  • Satisfied
  • Very satisfied
Function
Product Stability
Product Usability
4. Please evaluate the performance of the marketing personnel during this cooperation
process.
  • Very dissatisfied
  • Dissatisfied
  • Neutral
  • Satisfied
  • Very satisfied
Accuracy of requirement understanding
Product introduction accuracy
Rationality of the solution
5. Please evaluate the delivery process of goods during this cooperation.
  • Very dissatisfied
  • Dissatisfied
  • Neutral
  • Satisfied
  • Very satisfied
Timeliness of arrival
Arrival accuracy
6. Please evaluate the after-sales support process during this cooperation.
  • Very dissatisfied
  • Dissatisfied
  • Neutral
  • Satisfied
  • Very satisfied
response time
Service attitude 
technical level 
RMA time
7. What are the characteristics of the product that you value the most during use?
8. What is the biggest problem you encountered throughout the entire project delivery
process?
9. Are you willing to continue cooperating with Baicells or recommend our products to other
customers in the same industry?
10. What are your opinions and suggestions on our company in order to provide better
products and services?
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