1. Your grade Freshman Sophomore Junior Senior Postgraduate
2. Your gender:
Male Female Prefer not to say
3. How satisfied are you with your overall campus life? Satisfied Neutral Dissatisfied Very dissatisfied
4. How often do you use campus life services? Rarely or never Several times a week Every day
5. What is your main purpose for using campus services Daily living needs (dining, accommodation, etc.) Study and academic support Leisure and entertainment Other
6. What time period do you usually use campus services? Morning (8:00-12:00) Afternoon (14:00-18:00) Night (20:00-23:00)
7. What is your main way to access campus service information？ Campus official website/APP Notice board Classmates/roommates Social media
8. How do you feel about the overall convenience of campus services? Very convenient A little convenient Inconvenient
9. What is the biggest challenge you face with campus services? Long waiting time Poor service attitude Inconvenient location Unreasonable price
10. Do you give feedback when you are dissatisfied with campus services？ Sometimes give simple feedback Always give detailed feedback Never give feedback
11. How do you prefer campus service information to be presented? Text and pictures Short videos Live notification
12. Have you ever paid for extra campus services (e.g., dorm maintenance, express delivery)? Yes, frequently Occasionally Never
13. How do you evaluate the effect of campus services compared with off-campus services? Much better Slightly worse Almost the same
14. What factors influence your choice of campus services? Teacher's recommendation High user ratings Personal needs Price
15. Do you think campus services can fully meet your daily needs? Yes, definitely No, never Uncertain
16. Which of the following campus services do you often use? 【Multiple choice】 Campus sports and fitness facilities Campus medical and health services Campus express and logistics Campus supermarket and retail Dormitory and accommodation services Canteen and dining services
17. What features do you value most in campus services? 【Multiple choice】 High-quality service attitude Fast and efficient processing speed Convenient online reservation/handling Affordable and reasonable price Clean and comfortable environment User-friendly service process
18. If you could design a perfect campus service system, what content and features would you include?
19. In your opinion, what is the most effective way to improve campus service satisfaction？