您好！我们是南开大学的学生团队，正在开展一项关于外国游客在华旅游体验的研究项目，旨在发现真实问题并开发实用的解决方案。本问卷为匿名填写，所有数据仅用于学术研究。感谢您的参与！
Hello! We are a student team from Nankai University. We are conducting a research project on the travel experience of foreign tourists in China, aiming to identify real problems and develop practical solutions. This questionnaire is anonymous, and all data will be used **only for academic research. Thank you for your participation!
1.您的性别是/Your gender： A.男/Male B.女/Female
2.您的年龄是 / Your age: A.18–25岁 / 18–25 years old B.26–35岁 / 26–35 years old C.36–45岁 / 36–45 years old D.46岁及以上 / 46 years old and above
3.您来华旅游的频率是 / Frequency of visiting China: A.第一次来 / First visit B.1–2次 / 1–2 times C.3–5次 / 3–5 times D.5次以上 / More than 5 times
4.您最近一次来华的主要目的是 / Main purpose of your latest visit to China: A.旅游观光 / Sightseeing B.留学 / Study C.工作 / Work D.其他 （请注明）/ Other(please specify)
5.请根据您的实际经历，对以下各项在您来华旅游过程中造成的困扰程度进行评分：/Please rate the level of inconvenience caused by the following items during your trip to China based on your actual experience :
支付不便 / Inconvenient payment
交通/导航困难 / Transportation & navigation difficulties
价格不透明/被宰客 / Untransparent pricing & overcharging
票务/住宿预订困难 / Booking difficulties
文化差异 / Cultural differences
网络/VPN问题 / Internet & VPN issues
缺少母语信息服务 / Lack of native language information
6.以上问题中，哪一个是您遇到的最主要、最困扰的问题？（请只选一项）/Which of the above issues is the most significant and troubling to you? (Select only one) A.语言障碍 / Language barrier B.支付不便 / Inconvenient payment C.交通/导航困难 / Transportation & navigation difficulties D.价格不透明/被宰客 / Untransparent pricing & overcharging E.票务/住宿预订困难 / Booking difficulties F.文化差异 / Cultural differences G.网络/VPN问题 / Internet & VPN issues H.缺少母语信息服务 / Lack of native language information
7.您遇到了哪种支付问题？（可多选）/What kind of payment problems did you encounter? (Multiple choices allowed) A.商店/餐厅不接受外国信用卡（Visa/Mastercard） / Stores/restaurants do not accept foreign credit cards (Visa/Mastercard) B.无法绑定外国信用卡到支付宝/微信支付 / Cannot bind cards to Alipay/WeChat Pay C.ATM机无法取现 / Cannot withdraw cash at ATMs D.不知道可用现金的地方 / Unsure where cash is accepted E.其他 （请注明）/ Other(please specify)
8.您当时是如何解决这个问题的？/How did you solve this problem at that time? A.找接受外卡或现金的商家 / Looked for merchants accepting foreign cards or cash B.请朋友帮忙支付 / Asked friends to pay C.放弃购买 / Gave up purchase D.其他 （请注明）/ Other(please specify)
9.语言障碍在哪些场景下最为严重？（可多选）/In which scenarios was the language barrier most severe? (Multiple choices allowed) A. 餐厅（看不懂菜单，无法点餐）/ Restaurants (unable to read menus or order food) B.出租车（无法向司机说明地址）/ Taxis (unable to explain the address to the driver) C.酒店（入住、咨询等问题）/ Hotels (check-in, inquiries, etc.) D.药店/医院 / Pharmacies/hospitals E.购票（景区、车票等） / Ticket purchasing (scenic spots, tickets, etc.) F.其他 （请注明）/ Other(please specify)
10.如果在手机上有一个简单的聊天机器人（Telegram机器人），可以提供常用中文短语和翻译，您觉得会有帮助吗？/If there was a simple chatbot (Telegram bot) on your phone that could provide common Chinese phrases and translations, would you find it helpful? A.非常有帮助 / Very helpful B.可能有帮助 / Possibly helpful C.没有帮助，我可以用翻译软件 / Not helpful; I use translators D.不能解决问题 / Cannot solve my problem
11.最让您困扰的交通/导航问题是什么？/What is the most troubling transportation/navigation problem for you? A.无法使用滴滴打车（界面不友好或无法注册） / Unable to use Didi (unfriendly interface or unable to register) B.找不到地铁站/看不懂线路 / Cannot find/understand subway C.在街上迷路 / Getting lost D.不知道如何购买交通票 / Unsure how to buy transportation tickets E.其他 （请注明）/ Other(please specify)
12.您在华主要使用的地图应用是 / Which map app do you mainly use during your stay in China： A.Google Maps B.百度地图 / Baidu Maps C.Apple Maps D.高德地图 / Amap E.不使用地图 / No map app F.其他 （请注明）/ Other(please specify)
13.如果有一个带有母语标注的地图或导航机器人，您觉得会有帮助吗？/If there was a map or navigation bot with native language labels, would you find it helpful? A.会很有帮助 / Very helpful B.不确定 / Not sure C.不会有帮助 / Not helpful
14.您在来华之前，通常从哪些渠道获取关于中国旅游的信息？（可多选）/Which channels do you usually use to get travel information about China before coming? (Multiple choices allowed) A.YouTube/TikTok/Instagram B.Telegram channels C.旅游论坛（如 Vinsky、Pikabu 等） / Travel forums (e.g. Vinsky, Pikabu, etc.) D.旅游网站（Trip.com、Booking.com 等） / Travel websites (Trip.com, Booking.com, etc.) E.朋友/熟人推荐 / Friends’ recommendations F.其他 （请注明）/ Other(please specify)
15.您是否遇到过网上信息与实际情况不符的情况？/Have you encountered situations where online information was inconsistent with reality? A.是（请简要举例）/ Yes (please briefly give an example): B.否 / No
16.您所遇到的最主要问题（第6题所选问题），对您的整体旅游体验造成了多大影响？（1–5分）/How much did your most significant problem (selected in Q6) affect your overall travel experience? (1–5 points) 几乎没有影响/Almost no impact
严重影响，破坏旅行体验/Severe impact, ruined the trip
17.您是否愿意使用专门解决该问题的手机应用或Telegram机器人？/Would you be willing to use a mobile app or Telegram bot specifically designed to solve this problem? A.非常愿意 / Very willing B.可能会用 / Might use C.不愿意 / Not willing
18.您愿意为此类工具支付多少钱？（一次性购买或订阅）/How much would you be willing to pay for such a tool? (One-time purchase or subscription) A.0元（只接受免费） / 0 CNY (Free only) B.1–30元 / 1–30 CNY C.31–100元 / 31–100 CNY D.100元以上 / Over 100 CNY
19.如果您对改善入境游客消费体验还有任何补充意见或建议，请写在下面：If you have any additional comments or suggestions for improving the consumption experience of inbound tourists, please write them below.