大客户意见需求调查问卷

尊敬的大客户客户：

感谢您长期以来对我司的信任与支持！为持续优化高端服务品质、提升合作体验，诚邀您填写本意见需求调查表。您的宝贵建议将成为我们提升服务的重要依据。


Dear Customer,

Thank you for your long-term trust and support! To continuously optimize our high-end service quality and improve cooperation experience, we sincerely invite you to fill in this questionnaire. Your valuable suggestions will become an important basis for our service improvement.

一、基本信息 / I. Basic Information

1.

单位名称 / Company Name:

2.

对接人姓名 / Contact Person:

3.

联系电话 / Contact Phone:

4.

合作业务类型（可多选）/ Cooperation Type (Multiple choice)：

5.

年合作频次 / Annual Cooperation Frequency:

二、满意度评分 / Satisfaction Rating

6.

整体服务体验 / Overall service experience

7.

专属对接服务质量 / Exclusive service qualityequacy of facilities

8.

服务响应速度与效率 / Service response speed and efficiency

9.

服务人员专业度与态度 / Staff professionalism and attitude

10.

全流程服务衔接顺畅度 / Whole-process service connection smoothnessf responsiveness

11.

定制化服务满足程度 / Customized service satisfaction

12.

应急事件处理能力 / Emergency handling ability

13.

服务环境与设施保障 / Service environment and facilities support

14.

餐饮 / 配套服务品质 / Catering & supporting service quality

15.

合作性价比与综合价值 / Cooperation cost-performance & comprehensive value

三、需求收集 / Demand Collection

16. 您希望我们优先优化的服务内容（可多选）/ Service items you want us to prioritize (Multiple choice)
17.

您希望新增的高端 / 定制化服务项目 / High-end/customized service items you expect:

四、开放性建议（选填）/ Open Suggestions (Optional)
18.

最满意服务项 / Most satisfactory service:

19.

需优化项 / Areas for improvement:

20. 您是否愿意推荐我们的品牌/ Willingness to recommend our brand

五、后续服务跟进 / Follow-up Service

21.

是否愿意接受改进措施反馈 / Willing to receive improvement feedback:

22.

希望的反馈方式 / Preferred feedback method:

23.

对接人姓名 / Contact Person:

24.

联系电话 / Contact Phone:

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