2026 Customer Satisfaction Survey
Dear Valued Customer：
Thank you for your support and assistance to Sanyou Corporation Limited! To further improve our product quality and services, we sincerely invite you to participate in this customer satisfaction survey. We hope you can provide valuable feedback on your experience with our company and products. Your opinions are critical to us, and we will use them to improve our work and serve you better. Thank you very much for taking part in this survey!
Note: Please select the option that best represents your opinion by marking "√" in the corresponding box. Thank you!
1. Company Name:
2. Contact Person:：
3. Date：
4. Address:
5. Contact Phone：
6. Quality (45 points) （1） Number of shutdowns caused by our product quality defects:
0 times (9 points) 1-2 times (8 points) 3 times (6 points) 4 times (5 points) More than 4 times (2 points)
7. Quality (45 points) （2）
0 times (9 points) 1-2 times (8 points) 3 times (6 points) 4 times (5 points) More than 4 times (2 points)
8. Quality (45 points)
（3） Does defect rate increase with higher usage volume?
No increase (9points) Slight increase (8 points) Slow upward trend (6 points) Rapid upward trend (5 points) Unusable (0 point)
9. Quality (45 points)
（4）
Met quickly (8 points) Met after short-term improvement (7 points) Met after some improvement (5 points) Met after long-term improvement (3 points) Cannot meet (1 point)
10. Quality (45 points)
（6）
Fully compliant (10 points) Compliant after short-term improvement (8 points) Compliant after some improvement (6 points) Compliant after long-term improvement (4 points) Non-compliant (0 points)
11. Delivery (25 points)
（1）Can we meet your reasonable expected delivery date?
Always met (8 points) Met ＞80% (7 points) Met 50%-80% (6 points) Met 20%-50% (3 points) Never met (0 points)
12. Delivery (25 points)
（2）
Within 1 working day (9 points) 2 working days (8 points) 3 working days (6 points) 4 working days (3 points) Within 1 week (1 point)
13. Delivery (25 points)
（3） On-time delivery rate of samples:
100% on time (8 points) ＞80% on time (7 points) 60%-80% on time (6 points) 30%-60% on time (3 points) Never on time (0 points)
14. Service & Company Image (15 points) （1） Response speed of our service personnel:
Reply within 2 hours (8 points) Reply within 8 hours (7 points) Reply within 24 hours (5 points) Reply within 3 days (3 points) Reply after 3 days (1 point)
15. Service & Company Image (15 points) （2） Resolution of your issues:
100% resolved (7 points) Resolved ＞80% (6 points) Resolved 50%-80% (5 points) Resolved 20%-50% (2 points) Never resolved (0 points)
16. Overall Competitiveness (15 points)
（1）Compared with industry peers, our progress in new project development:
Leading (8 points) On par (7 points) Slightly behind (6 points) Far behind (2 point)
17. Overall Competitiveness (15 points)
（2）Compared with industry peers, overall performance of mass-produced products:
Better performance (7 points) On par (6 points) Slightly inferior (5points) Much inferior (2 point)
18. Automotive Customer Special Survey If you are an automotive customer, please provide additional feedback on the following industry-specific indicators (multiple selections allowed):
Product quality (Please describe issues or suggestions ）
Product delivery (Please describe issues or suggestions）
Complaint handling (Please describe issues or suggestions）
Others (Please describe issues or suggestions）
19. Other comments, suggestions or specific incidents about Sanyou Relays: