BYD Official Website, BGPC Survey
BYD NL Official Website: https://www.byd.com/nl
1. Your Position
Sales Consultant
Service Consultant
Fleet Sales
Store Manager
Finance Advisor
Other
2. Country
NL
IT
FR
ES
FL
HU
3. Store Name
4. The source of Customer Leads
BGPC (BYD)
Existing customer database/campaign (Dealer)
Organic store traffic
Others
5. How many leads do you receive every week (average)?
6. How many Leads could be converted to orders (Contract)?
＜10%
10%~20%
20%~30%
30%~40%
40%~50%
50%~60%
＞60%
7. How would your rate your overall experience with byd.com/nl?
1 (very unsatisfied)
2 (Unsatisfied)
3 (Neutral)
4 (Satisfied)
5 (very satisfied)
8. How much customer would refer to BYD Website (byd.com) during store visit?
＜10%
10%~30%
30%~50%
50%~70%
＞70%
9. What info on BYD website concern the most to your customers?
Vehicle configurator
Limited time promotion (Acties)
MSRP (Consumer price)
Financiaing
Private Lease
Operational Lease
Pricelist
Other
10. Which info does your customer
DO NOT
find on byd.com/nl?
11. Your suggestions on
Top 3 improvements
needed for byd.com/nl?
Loading time
Operation process
Complete infomation
Latest updates
Mobile device experience
Other
12. How often do you show byd.com/nl to your customers?
Never
10%~30%
30%~50%
50%~70%
70%~90%
Always
13. Which page/module do you show the most?
Vehicle details
Model comparison
Parameter configuration
BYD Service
Technology
Other
14. How would your rate your overall experience with BGPC?
1 (very unsatisfied)
2 (Unsatisfied)
3 (Neutral)
4 (Satisfied)
5 (very satisfied)
15. What do you expect the most on BGPC improvements?
BYD Dealer bulletin / News
Leads entry and distribution
Customer follow-up / reminder
Vehicle configuration and quotation
Inventory inquiry and booking
Order generation and approval
Data report and analysis
Other
16. While using BGPC, which task takes the most of your time that need to improve (automated)?
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