Lingnan University Canteen Satisfaction Questionnaire

Introduction 
i.  These questionnaire is for academic research only all responses are confidential. 
ii.  For satisfaction questions:
1-5 Very dissatisfacted/Disagree-Very satisfied/Agree
Part 1: Basic information (Single choice)
1. How often do you dine at the canteen per week？
2. When do you usually eat at the canteen? (Choose the most frequent one)
Part 2: Multiple Choice
3. What problems do you often encounter in the canteen?
4. Which aspects do you most want the canteen to improve? 
Part 3: Attitude Statements
5. I believe the overall food quality of the canteen is stable and reliable
6. I think the canteen provides reasonable price and good value
7. I am willing to choose the canteen as my long term dining option
Part 4a: Satisfaction Rating 
8. Please read the following items
  • Very dissatisfied
  • Dissatisfied
  • Neutral
  • Satisfied
  • Very satisfied
Freshness of ingredients
Taste of dishes
Nutritional balance
Overall hygiene condition
Variety of dishes
Comfort of dining environment
Part 4b: Support for Suggestions
9. The canteen should introduce a weekly student voted menu (e.g. Top 3 dishes chosen by students will appear the following week).
10. Hch dish should have a clear nutrition label (e.g. low/medium/high fat, calorie range).
11. The canteen should set up a monthly updated feedback wall with public replies to student suggestions.
Part 5: Open-ended Question
12. Please provide your most important suggestion for contain improvement.
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