Customer Experience and Marketing Feedback – Coastal Walks Tasmania 🌊
Thank you for participating. This survey takes approximately 5 minutes to complete. All responses are anonymous and will help improve our services. 😊
Section A: Discovery and Booking 🔍
1. How did you first learn about Coastal Walks Tasmania?
Facebook / Instagram
TripAdvisor
Google Search
Friend or family
Tourism Tasmania
Accommodation provider
Other
2. How would you rate the ease of booking?
1 (Very difficult)
1
2
3
4
5
5 (Very easy)
3. Which factors most influenced your decision to book or consider booking?
Price
Route or location
Guide quality
Sustainability focus
Availability
Online reviews
Other
Section B: Tour Experience (for customers who completed a tour) 🚶♂️
4. Please rate your experience with the following items: (1 = Very Poor to 5 = Excellent)
1 (Very Poor)
2
3
4
5 (Excellent)
Guide knowledge
Guide friendliness
Tour pacing
Safety and information
Sustainability practices
5. What did you enjoy most about your tour? 😊
6. What aspects could be improved? 📈
Section C: Satisfaction and Loyalty ❤️
7. Overall satisfaction with Coastal Walks Tasmania
1 (Very dissatisfied)
1
2
3
4
5
5 (Very satisfied)
8. How likely are you to recommend us to others? (0 = Not at all, 10 = Definitely)
Impossible
0
1
2
3
4
5
6
7
8
9
10
Extremely likely
9. How likely are you to book another tour in the future?
1 (Definitely not)
1
2
3
4
5
5 (Definitely yes)
Section D: Pricing and Value 💰
10. How would you describe the price of the tour?
Too expensive
Slightly expensive
Fair
Good value
Excellent value
11. What would encourage you to book more often?
Lower price
Special offers
New walking routes
Shorter or longer options
Better online presence
Family‑friendly options
Other
Section E: About You 👤
12. Age group
18–24
25–34
35–44
45–59
60+
13. Location
Local Tasmanian
Mainland Australia
International
14. Travel group type
Solo
Couple
Family
Group
Business
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