Thank you for participating in this survey. This questionnaire aims to understand users’ experience, satisfaction, and expectations regarding Ele.me food delivery service. Your privacy will be fully protected. This survey does not collect any personally identifiable information. All responses will be kept confidential and used only for research analysis. If you have any questions about this survey, please contact the questionnaire distributor.
1. What is your age group? Under 18 18–24 25–34 35–44 45 and above
2. What is your occupation? Student Full-time employee Part-time employee Self-employed Other
3. How often do you use Ele.me? Daily Several times a week Once a week Several times a month Rarely
4. What type of food do you usually order on Ele.me? (Multiple choice) Fast food Chinese cuisine Desserts / drinks Healthy meals Supermarket / groceries
5. What is your main reason for using Ele.me? Convenience Price discounts and promotions Wide range of restaurants Fast delivery Good user interface
6. Which feature do you use most on Ele.me? Search function Reviews and ratings Coupons / promotions Membership benefits Order tracking
7. How satisfied are you with the delivery speed? Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied
8. How satisfied are you with the accuracy of your orders? Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied
9. How would you rate the customer service of Ele.me when problems occur? Excellent Good Average Poor Very poor
10. Do you think Ele.me offers good value for money? Strongly agree Agree Neutral Disagree Strongly disagree
11. Have you used other food delivery platforms? Yes No
12. If yes, which platform do you prefer? Ele.me Meituan JD Daojia Others
13. What makes you continue using Ele.me? Habit Promotions Better service Restaurant choices Membership rewards
14. Would you recommend Ele.me to others? Definitely Probably Not sure Probably not Definitely not
15. What improvements would you like to see from Ele.me? (Open-ended)