Lululemon Customer Care Experience Survery
Hello! I am the general sales representative for Lululemon in the Asia-Pacific region. Our brand has always attached great importance to customer service satisfaction. I'll appreciate it if you can help me complete the survey questionnaire. Thank you for your time and cooperation. Please indicate your information.
1. Your gender
A Man
B Woman
2. Salary per month
A 0-3000
B 3000-6000
C 6000-9000
D More than 9000
3. Did our customer service staff make you feel understood and respected?
A. Always
B. Most of the time
C. Sometimes
D. Rarely
E. Never contacted
4. Did you feel the salesperson's proactive care (such as exercise suggestions, product adaptation) in the offline store?
A. Always
B. Often
C. Occasionally
D. Rarely
E. Never went to the store
5. Have you received any birthday or holiday-specific greetings from lululemon?
A. Received, felt great
B. Received, but no special feeling
C. Never received
D. Uncertain
6. Which way do you prefer lululemon to express customer care?
A. Personalized product recommendations
B. Exclusive sports course or community activity invitation
C. Unfrustrated after-sales service (such as free repair)
D. Member-exclusive discounts or gifts
E. Emotional content (such as encouragement, sports stories)
7. How do you think lululemon's handling attitude towards after-sales issues (such as return and exchange, quality feedback) is?
A. Very proactive and caring
B. Standardized but lacking warmth
C. Process is cumbersome, experience is average
D. Never experienced after-sales
8. Do you think lululemon's care content of "product usage and maintenance suggestions" is useful?
A. Very practical, feel the brand's care
B. Optional
C. Not needed
D. Never noticed
9. Are you willing to be more loyal to lululemon because of the good customer care experience?
A. Very willing
B. Willing
C. Average
D. Not very willing
E. Definitely not
10. What is the point you most hope lululemon improves in customer care?
A. Response is more timely
B. More actively understands my needs
C. Provide more emotional value and encouragement
D. More flexible after-sales policy
E. Increase community interaction and companionship
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