employee questionnaires[复制]
1.How do self-service kiosks and mobile App ordering affect food delivery speed?
Significantly improved, reducing queuing and communication costs
Improved slightly, but the system lags occasionally during peak hours
No obvious impact,till needs much manual guidance
Increased workload (e.g., handling wrong orders)
2.How is the control of ingredient waste in your restaurant?
Very accurate; system forecast matches actual usage
Relatively accurate, small waste occasionally
Average, often leftover ingredients after peak hours
High waste, forecasting system is inflexible
3.Has the frequency of raw material replenishment changed compared with two or three years ago?
More frequent,on-demand ordering and rapid replenishment
Unchanged, fixed times per week
Slower, occasional stock-outs
4.After the launch of the “Best Burger” program, has your operation become more standardized?
Yes; easier operation and more consistent food quality
Improved but requires longer training
No obvious change
5.Did customer traffic decrease after the 2024 small price adjustment?
No impact at all,loyal customers remain
Short-term impact but quickly recovered
More complaints,slight decline in customers
Significant impact,many customers switched to competitors
6.Has the usage of membership discounts increased in the past year?
Significantly increased,most customers use them
Stable
Only a few customers use them
7.How is the table turnover rate during peak hours?
Very fast, efficient service and cleaning
Acceptable but stressful with many delivery orders
Congested,long waiting time for customers
8.Has your store added new automated equipment in the past two years?
Multiple new devices,greatly reduced manual work
Only a few updates
Basically no updates
9.Do you think the proportion of delivery orders keeps rising?
Significantly increase,delivery becomes a core revenue source
Basically unchanged
lightly decreased
10.Do you think McDonald’s process standardization is better than competitors?
McDonald’s is more professional and precise
Similar,no big difference
Other brands are more flexible
11.Have you noticed more frequent store upgrades and digital improvements?
Yes; heavy investment in maintenance and digital upgrades
Unchanged
Investment seems reduced
12.Are you confident in the business growth of your restaurant in the next year?
Very confident, business keeps improving
Quite confident, relatively stable
Unsure, fierce market competition
Not confident
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