Customer Satisfaction Survey 2026

Dear Valued Customer：
Thanks for your participation in this A&E Customer Satisfaction survey. There are a total of 10 questions in this survey.Your feedback is helpful for us to improve our quality of products and services. We look forward to receiving your valuable comments.
Company Name
Contact Person
Position
Are you satisfied with following listed A&E's product, quality and services? Please rate the following items on a scale of 1 to 10. Please feel free to leave any comments or feedback. Thanks for your active participation.
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
一、Product Performance
1.New product development capability
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Comment or Suggestion
2.Appearance and quality of products
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Comment or Suggestion
3.Sew ability
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Comment or Suggestion
4.Quality of standard packing
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Comment or Suggestion
二、Price
1.Price relative to other global suppliers
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Comment or Suggestion
三、Leadtime
1.Leadtime
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Comment or Suggestion
四、Inventory
1.Adequate range of products
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Comment or Suggestion
2.Adequate quantity of products
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Comment or Suggestion
3.Adequate range of colors
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Comment or Suggestion
Congratulations! Completed 50% of Survery
五、Sales Relationship
1.Relationship with customer
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Comment or Suggestion
2.Product Knowledge
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Comment or Suggestion
3.Initiative (visit frequency, close follow-up, active communication)
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Comment or Suggestion
4.Ability & Attitude in problem solving
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Comment or Suggestion
六、Customer Services
1.Telephone manner
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Comment or Suggestion
2.Providing service positively & actively
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Comment or Suggestion
3.Communication skills
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Comment or Suggestion
七、Lab Dipping Service
1.Leadtime
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Comment
2.Color accuracy
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Comment or Suggestion
八、Delivery Service
1.Correct products and quantity, clear documents
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Comment or Suggestion
2.Support on special shipping packaging requirements
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Comment or Suggestion
3.Logistics services
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Comment or Suggestion
九、Technical Service
1.Product knowledge
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Comment or Suggestion
2.Technical application professionalism
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Comment or Suggestion
3.Ability & Attitude in solving technical problems
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Comment or Suggestion
十、Overall Rating
10：Excellent，9-8：Satisfactory，7-6：Average， 5–4：Unsatisfactory， 3–1：Very unsatisfactory
Comment or Suggestion
十一、A&E competitiveness - comparison with suppliers of equivalent level
十二、Compared with competitors, what are the disadvantages of A&E sewing threads in terms of product quality, appearance and packaging?
十三、Other comments:
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