罗森客户满意度调查问卷
1.. 您是否曾光顾过罗森便利店?
是
否
2. 您觉得罗森所销售的产品价格如何?
Relatively cheap
Average
Relatively expensive, reluctantly acceptably
Very expensive,hardly acceptable
哪些商品价格昂贵?
7. 您觉得罗森的产品质量如何?
Satisfying
Average
Unsatisfying
不满意的原因是?
8. 您觉得罗森的产品种类如何?
Very comprehensive
Average
Lack of types
哪一类产品欠缺?
9. 您觉得罗森的产品更新速度如何?
Very fast
Ordinary
Slow
11.您觉得罗森的店面陈列设计如何?
Satisfying, with distinctive designs and logical display
Average, unoriginal design and relatively reasonable display
Unsatisfying, unacceptable design and unreasonable display
12. 您觉得罗森门店卫生如何?
Very clean
Average
Very dirty
13. 您觉得罗森的服务态度如何?
Very good
Okay
Terrible
罗森的服务态度哪些方面不理想?
14. 罗森的特色服务是否便利?
Very convenient
Just alright
Not convenient
16. 与7-11比罗森的缺点是什么?
Lower quality in product
Monotonous product type
Pricier
Unoriginal products and services
Worse serving attitude
Slower product update speed
Food
Drink
Worse environment
Daily necessities
其他:
15. 与7-11比罗森的优点有哪些?
Higher product quality
More product types
Lower price
More distinctive products and services
Better serving attitude
Faster product update
Food
Daily necessities
Drink
Better environment
其他:
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