我是一名大学生，我正在做消费者对香奈儿包袋类产品售后服务满意度的调查，旨在完成一门科目的学业作业，本问卷所有信息仅用于学术研究。预计填写时长 5 分钟 . 感谢您的支持与配合！ I'm a college student. I'm doing a survey on consumers' satisfaction with the after-sales service of Chanel’s bags, with the aim of completing an assignment of a particular subject. All data in this questionnaire will only be used for academic research. It takes about 5 minutes to complete. Thank you for your support and cooperation!
1. 您的性别 / What is your gender? 男 / Male 女 / Female
2. 您的年龄 / What is your age？ 18岁以下 / Under 18 18–25岁 / 18–25 26–35岁 / 26–35 36–45岁 / 36–45 46岁以上 / Over 46
3. 您购买香奈儿包袋的频率是？ / How often do you purchase Chanel’s bags? 从未买过(没有的话结束问卷) / Never (If not, end the questionnaire.) 每2-3年或更久一次 / Once every 2–3 years or less 每1-2年一次 / Once every 1–2 years 每年一次 / Once a year 每年2次 / Twice a year 每年3次及以上 / 3 times per year
4. 您购买的香奈儿包袋类型是？ / Which type of Chanel’s bags did you purchase? CF经典口袋包 / Classic Flap 勒男孩 / Boy Chanel 垃圾袋22 Bag / 22 Bag 发财包WOC / WOC 其他 / Other
5. 您通常通过什么渠道购买香奈儿包袋？ / Where do you usually purchase Chanel’s bags? 官方精品店 / Official boutique 官网 / Official website 代购 / Personal shopper 二手平台 / Second-hand platform 其他 / Other
6. 您是否使用过香奈儿售后服务？ / Have you ever used Chanel after-sales services? 是 / Yes 否, 结束问卷 / No, end the questionnaire.
7. 您使用过哪些售后服务？（可多选） / Which after-sales services have you used? (Multiple choices allowed) 清洁保养 / Cleaning and maintenance 五金维修 / Hardware repair 皮革修复 / Leather repair 更换配件 / Replacement parts 产品鉴定 / Product authentication 其他 / Other
8. 您认为售后服务人员的态度如何？ / How would you rate the attitude of the after-sales staff? 非常专业 / Very professional 比较专业 / Professional 一般 / Average 不够专业 / Unprofessional 很差 / Very poor
9. 您对售后维修等待时间是否满意？ / Are you satisfied with the waiting time for repair services? 非常满意 / Very satisfied 满意 / Satisfied 一般 / Neutral 不满意 / Dissatisfied 非常不满意 / Very dissatisfied
10. 您认为香奈儿售后维修价格是否合理？ / Do you think Chanel’s repair prices are reasonable? 非常合理 / Very reasonable 比较合理 / Reasonable 一般 / Neutral 偏贵 / Expensive 非常贵 / Very expensive
11. 您对香奈儿售后服务整体满意度如何？ / How satisfied are you with Chanel’s overall after-sales service? 非常满意 / Very satisfied 满意 / Satisfied 一般 / Neutral 不满意 / Dissatisfied 非常不满意 / Very dissatisfied
12. 您是否遇到过以下问题？（可多选, 选合适的选项） / Have you experienced any of the following issues? (You can choose more than one. Choose the appropriate option.) 等待时间过长 / Long waiting time 沟通不清晰 / Poor communication 维修效果不理想 / Unsatisfactory repair result 售后费用过高 / High service cost 服务态度不好 / Poor service attitude 没有遇到问题 / No issues experienced
13. 您最希望香奈儿改进哪些售后服务？（可多选, 选合适的选项） / Which after-sales services would you like Chanel to improve? (You can choose more than one. Choose the appropriate option.) 缩短维修时间 / Shorten repair time 降低维修费用 / Reduce repair costs 提高服务态度 / Improve service attitude 增加线上咨询服务 / Provide online consultation 提供保养指导 / Offer maintenance guidance 增加售后网点 / Increase service locations
14. 您是否愿意再次购买香奈儿包袋产品？ / Would you purchase Chanel’s bags again? 非常愿意 / Definitely yes 愿意 / Yes 不确定 / Not sure 不愿意 / No
15. 您对香奈儿包袋售后服务还有哪些建议？ / Do you have any suggestions for after-sales services of Chanel’s bags?