The Impact of Incentive Mechanisms on Sales Staff Job Performance in Technology-Based Companies

I am conducting a master’s thesis study entitled The Impact of Incentive Mechanisms on Sales Staff Job Performance in Technology-Based Companies. This questionnaire aims to understand sales staff views on incentive mechanisms and job performance. As a sales employee in a technology-based company, your feedback is valuable and will help us better understand the work experiences and needs of sales staff.


The survey will take about 3–4 minutes. Your participation is voluntary, and all responses will remain anonymous and confidential. The data will be used only for academic research.


For any questions, please contact tangyijiao@student.usm.my.


Thank you for your time and support.


Best regards,
TANG YIJIAO
School of Management
Universiti Sains Malaysia

This section contains seven multiple-choice questions. Please answer them truthfully.
1. Age range:
2. Gender：
3.
4. Position:  
5. Years of Sales Experience：
6. Industry of the Company：
7.
Number of Employees in the Company：
This section contains statements related to Compensation Incentives, Career Development Opportunities, Non-Monetary Incentives, Training and Development System, Fairness and Transparency, Organizational Culture, and Job Performance. Please read each statement carefully and select the number that best represents your opinion based on the five-point Likert scale below.

8. My salary level is appropriate for my job responsibilities.
9. My sales commission or bonus is closely related to my actual work results.
10. The compensation provided by my company is competitive within the industry.
11. My company offers attractive financial incentives to encourage better sales performance.
12. My supervisor recognizes me when I achieve good sales performance.
13. I have enough autonomy in deciding how to complete my sales tasks.
14. My company encourages sales staff to express their opinions and make suggestions.
15. My company provides a clear career development path for sales staff.
16. Sales staff have actual opportunities for promotion within the company.
17. I have opportunities to participate in important projects or take on more challenging tasks.
18. My company supports sales staff in improving their long-term career prospects.
19. My company provides sufficient training opportunities for sales staff.
20. The training provided by my company is relevant to my actual work needs.
21. Training helps me improve my sales, communication, and customer service skills.
22. My company supports me in applying the knowledge and skills learned from training to my actual work.
23. My company distributes rewards fairly based on the actual contributions of sales staff.
24.
  • My company applies consistent performance evaluation standards to all sales staff.
    • 25.
  • The calculation methods for sales bonuses and commissions are clear.
    • 26.
  • My company clearly explains decisions related to compensation, rewards, and promotion.
    • 27.
  • My company values cooperation and mutual support among employees.
    • 28.
  • There is a high level of trust between managers and sales staff.
    • 29.
  • My company encourages employees to continue learning and try new working methods.
    • 30.
  • My company provides a positive and supportive working environment for sales staff.
    • 31.
  • My sales results meet the performance requirements of my position.
    • 32.
  • I am able to provide suitable products or solutions based on customer needs.
    • 33.
  • I am able to effectively develop new customers.
    • 34.
  • I am able to maintain good relationships with existing customers.
    • 35.
  • I can complete my sales tasks efficiently and on time.
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