NORTHMORE Artificial Cartilage Cushioning Insole Customer Satisfaction Survey
Dear Customer,
Thank you for choosing and using our NORTHMORE Artificial Cartilage Cushioning Insole. To better understand your experience and continuously improve our product quality and service, we are conducting this survey.
This survey is anonymous. All data will be used solely for internal product optimization and service enhancement, and your personal information will be kept strictly confidential. The questionnaire will take approximately 5-8 minutes to complete. Your honest feedback is extremely valuable to us. Thank you again for your support and cooperation!
Section I: Basic Usage Information
1、When did you purchase this insole?
Within 1 month
1-3 months
3-6 months
More than 6 months
2、What is the primary purpose of your purchase? (Multiple choices allowed)
Daily commuting / walking □ Running / fitness □ Ball sports (basketball, soccer, etc.)
Standing for long hours (e.g., teachers, medical staff, service workers)
Relieving foot / knee discomfort
Matching with specific shoes
Other：
3、On average, how many days per week do you use this insole?
Almost every day (7 days)
4-6 days
2-3 days
1 day or less
4、What type of shoes do you typically use this insole with? (Multiple choices allowed)
Athletic shoes
Casual shoes
Leather shoes
Skate shoes
Work boots
Other：
5、Have you trimmed the insole to fit your foot shape?
Yes, fits perfectly after trimming
Yes, fits basically well after trimming
Yes, doesn't fit well after trimming
No, fits perfectly without trimming
No, concerned that improper trimming may affect usage
Section II: Core Performance Experience (NORTHMORE Artificial Cartilage Material Features)
1、How would you rate the overall impact cushioning effect of this insole?
Excellent — can clearly feel the impact being absorbed upon landing
Good — significantly better cushioning than ordinary insoles
Average — not much different from ordinary insoles
Not very good — can hardly feel any cushioning effect
Very poor — completely no cushioning effect
2、After using this insole, do you feel that foot protection has improved?
Significantly improved — previous foot soreness after walking / exercise has been greatly relieved
Somewhat improved — foot fatigue has been reduced
No noticeable change
More uncomfortable instead
Not sure
3、After using this insole, do you feel that knee protection has improved?
Significantly improved — previous knee soreness / discomfort has been greatly relieved
Somewhat improved — knee pressure has been reduced
No noticeable change
More uncomfortable instead
Not sure
4、Compared with ordinary insoles you have used before, how does this NORTHMORE insole perform in terms of impact absorption?
Far exceeds expectations — can withstand significantly greater impact
Better than ordinary insoles — the difference is quite noticeable
About the same — no obvious difference
Worse than ordinary insoles
5、During which of the following activities do you most feel the cushioning protection of this insole? (Multiple choices allowed)
Long-distance walking
Going up and down stairs
Running
Jumping
Standing for long hours
Other：
Section III: Comfort and Durability Experience
1、How would you rate the overall comfort of this insole?
Very comfortable
Relatively comfortable
Average
Not very comfortable
Very uncomfortable
2、How would you rate the comfort of this insole in the following aspects? (Please check the corresponding options)
Excellent
Good
Average
Not Very Good
Very Poor
Footbed fit
Arch support
Breathability
Moisture absorption
Softness
Weight
3、After using this insole, have you experienced any of the following issues? (Multiple choices allowed)
Increased foot odor
Increased foot sweating
Rubbing / blisters
Insole shifting
Too hard / too soft foot feel
None of the above
4、How would you rate the durability of this insole?
Very durable — no deformation even after long-term use
Relatively durable — no obvious deformation under normal use
Average — slight deformation after some time of use
Not very durable — obvious deformation appeared after short-term use
Very poor — damaged very quickly
5、To date, has your insole experienced any of the following problems? (Multiple choices allowed)
Surface material wear
material cracking / peeling
Edge delamination
Insole collapse / deformation
Persistent odor difficult to remove
No issues at all
Other：
Section IV: Product Design and Purchase Experience
1、What was the most important reason for your purchase? (Multiple choices allowed)
artificial cartilage cushioning protection function
Protection for knees and feet
Reasonable price
Good reputation / word of mouth
Brand trust
Appearance design
Other：
2、How would you rate the price of this insole?
Very cost-effective — great value for money
Reasonable — you get what you pay for
A bit expensive — but acceptable
Too expensive — not worth the price
3、How would you rate our purchase service (including customer service consultation, shipping speed, packaging, etc.)?
Very satisfied
Relatively satisfied
Average
Not very satisfied
Very dissatisfied
4、How would you rate the appearance design (color, style, etc.) of this insole?
Like very much
Like somewhat
Average
Don't like very much
Dislike very much
Section V: Overall Satisfaction and Recommendation Willingness
1、Considering all factors, what is your overall satisfaction with this insole?
Very satisfied
Relatively satisfied
Average
Not very satisfied
Very dissatisfied
2、Would you purchase this insole again?
Definitely would
Probably would
Not sure
Probably would not
Definitely would not
3、Would you recommend this insole to your friends and family?
Very willing
Somewhat willing
Not sure
Not very willing
Very unwilling
4、If we launch the following related products, which ones are you most likely to purchase? (Multiple choices allowed)
Artificial Cartilage Cushioning insoles of different thicknesses
Artificial Cartilage Cushioning insoles for specific sports
Children's Artificial Cartilage Cushioning insoles
Artificial Cartilage Cushioning insoles for seniors
Other Artificial Cartilage Cushioning protective gear (e.g., knee pads, elbow pads)
Not interested in any
Other：
Section VI: Comments and Suggestions
1、(Optional) What do you think is the biggest advantage of this NORTHMORE Artificial Cartilage Cushioning Insole?
2、(Optional) What do you think is the area most in need of improvement for this NORTHMORE Artificial Cartilage Cushioning Insole?
3、(Optional) Do you have any other comments or suggestions regarding our products or services?
4、(Optional) If you are willing to participate in our future product experience activities or accept a brief follow-up call, please leave your contact information:
Name:
Mobile phone:
WeChat:
Email:
This concludes the questionnaire. Thank you sincerely for taking the time to complete this survey! Your feedback will help us continuously improve our products and provide better foot and joint protection for you and more users.
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