DJI主管调查问卷

本问卷旨在优化管理效能、提升团队体验，所有数据仅用于管理改进，严格保密，请放心填写。
1. 你所在的LOB
请选择
2. 你隶属哪个主管名下（参考BMS隶属，基于此主管进行后续打分）Which supervisor do you belong to (refer to BMS affiliation, based on this supervisor for subsequent scoring)
请选择
3. 该主管对线路核心业务流程、系统操作及话术规范的熟悉程度如何?How familiar is the supervisor with the core business processes, system operations, and language specifications of the line?
4. 当遇到突发客诉、系统故障或复杂业务场景时，主管的应急处理与决策能力如何?What is the emergency response and decision-making ability of the supervisor when encountering sudden customer complaints, system failures, or complex business scenarios?
5. 该主管在日常任务分配、人员管理上是否合理、公平?Is the supervisor reasonable and fair in daily task allocation and personnel management?
6. 该主管是否关注团队成员的成长，并提供有效的培训或辅导?Does the supervisor pay attention to the growth of team members and provide effective training or coaching?
7. 团队氛围与凝聚力方面，主管的营造效果如何?团队氛围与凝聚力方面，主管的营造效果如何?How clear and timely are supervisors when conveying company policies, business adjustments, system updates, and other information?
8. 主管在传达公司政策、业务调整、系统更新等信息时，清晰度与及时性如何?How clear and timely are supervisors when conveying company policies, business adjustments, system updates, and other information?
9. 当您提出工作建议、反馈问题或表达困难时，主管的倾听与回应态度如何?What is the supervisor's listening and response attitude when you propose work suggestions, provide feedback on issues, or express difficulties?
10. 主管与其他部门（如质检、培训、技术、业务方）的跨部门协作是否顺畅?Is the cross departmental collaboration between supervisors and other departments (such as quality inspection, training, technology, and business) smooth?
11. 总体而言，您对当前主管的管理能力与专业表现是否满意?Overall, are you satisfied with the current supervisor's management ability and professional performance?
12.
  • 您认为该主管最突出的1-2个优点是什么？（例如：业务能力强、情绪稳定、公平等）
    What do you think are the most prominent 1-2 advantages of this supervisor? (For example: strong business ability, emotional stability, fairness, etc.)
13. 您认为主管最需要改进的1-2个方面是什么？（例如：沟通方式、辅导耐心、排班合理性等）What do you think are the 1-2 areas that the supervisor needs to improve the most? (For example: communication methods, patient coaching, reasonable scheduling, etc.)
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