MR DIY Customer Satisfaction Survey

Thank you for participating in this survey. Your feedback is important to us. Please answer the following questions based on your actual experience. This survey will take approximately 5-8 minutes to complete.
1. Your gender
2. Your age group
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3. How often do you purchase from MR DIY
4. Please rate your agreement with the following statements about MR DIY's pricing strategy
  • Strongly disagree
  • Disagree
  • Neutral
  • Agree
  • Strongly agree
The prices are reasonable compared to similar stores
The products offer good value for money
There are frequent promotional activities
The price labels are clear and easy to understand
5. Please rate your agreement with the following statements about MR DIY's supply chain management
  • Strongly disagree
  • Disagree
  • Neutral
  • Agree
  • Strongly agree
Products are always in stock
The store has a wide variety of products
Products are displayed neatly and organized
New products are regularly introduced
6. Please rate your agreement with the following statements about MR DIY's digital transformation
  • Strongly disagree
  • Disagree
  • Neutral
  • Agree
  • Strongly agree
The online shopping platform is user-friendly
The mobile app provides useful features
The checkout process is efficient
The store uses technology to improve customer experience
7. Please rate your agreement with the following statements about MR DIY's human resource management
  • Strongly disagree
  • Disagree
  • Neutral
  • Agree
  • Strongly agree
Staff are friendly and helpful
Staff have good product knowledge
Staff are responsive to customer inquiries
Staff maintain a professional appearance
8. How likely are you to recommend MR DIY to friends or colleagues?
9. Overall, how satisfied are you with MR DIY
10. Which of the following factors most influence your satisfaction with MR DIY (select up to 3)
11. What do you like most about MR DIY?
12. What areas do you think MR DIY should improve on?
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