TBEA Sunoasis Co., Ltd. Client Satisfaction Survey \n(First Half of 2026)
Dear Client,
Thank you for participating in this client satisfaction survey. It helps us identify improvement opportunities in supplied projects and will be used only internally to improve product quality and client service. Please answer objectively.
Personal Profile
Please provide the information below for service follow-up.
1.Basic Information
Company
Name
Department
Position
Account Manager
Part I Business Cooperation
2.Have you ever visited the TBEA Xi'an Industrial Park for an inspection?
A. Already visited and feel that TBEA is trustworthy
B. Already visited and feel that TBEA is acceptable
C. Not yet, but plan to visit TBEA when there is an opportunity
D. Not interested in visiting TBEA
3.Are you satisfied with our auditing, manufacturing monitoring, and factory acceptance testing arrangements?
A. Very satisfied; TBEA provided a well-planned schedule
B. Quite satisfied; arrangements were considerate, but there is still room for improvement
C. Unsatisfied; communication was inadequate and some arrangements were unreasonable, causing itinerary delays
D. Very unsatisfied; I felt neglected
E. Not applicable because I have never participated
4.Does our sales manager visit you regularly, and how often?
A. At least once a week
B. Twice to three times a month
C. Once a month
D. Irregularly, only when necessary
5.What do you think of the sales manager's engagement quality and commitment reliability?
A. Very satisfied; understands needs accurately, keeps commitments, and supports win-win cooperation
B. Satisfied; generally understands needs, keeps most commitments, and supports project progress
C. Unsatisfied; communication is poor and cooperation progresses slowly
D. Very unsatisfied; hope to change the sales manager
6.What do you think of the sales manager's stability and customized business support?
A. Very satisfied; stable and professional contact, with customized support
B. Satisfied; stable contact and able to support project cooperation
C. Average; one personnel change occurred
D. Very unsatisfied; frequent personnel changes have affected project collaboration progress
Part II Product Performance and Quality
7.What are the most important factors you consider when purchasing TBEA inverters, SVG (Statcom), or BESS products?
A. TBEA brand
B. Product solution
C. Product quality
D. Product price
E. Delivery lead time
F. After-sales service and convenient O&M (Operations and Maintenance)
8.Which of the following TBEA Sunoasis products have you procured? (Select all that apply)
A. PV Inverters (String/Centralized/C&I/Residential)
B. PCS (Power Conversion System) / BESS (Energy Storage System)
C. SVG
D. Not yet
9.During business contract negotiation and signing, what do you think of the services provided by TBEA Sunoasis?
A. Very satisfied; the negotiation went smoothly and the contract was signed relatively quickly
B. Satisfied; the negotiation went smoothly, but contract signing was slow
C. Unsatisfied; TBEA's contract signing process is too complicated
D. Very unsatisfied; contract signing was too slow and affected project progress
E. No contact and no understanding
10.What do you think of the quality of TBEA Sunoasis products during cooperation with us?
A. Reliable quality, excellent performance, easy to use
B. Stable quality, satisfying grid-connected power generation requirements
C. Unstable quality, occasionally subject to failure
D. Relatively poor quality, usually subject to faults
E. Poor quality; will not consider purchasing again
F. Others
Part III Technical Communication and Solutions
11.Does our solution manager/engineer discuss technical issues with you on a regular basis, and how often?
A. More than once a week
B. Twice to three times a month
C. Once a month
D. Irregularly, only when necessary
E. No contact, no understanding
12.How does our solution manager/engineer perform in technical communication?
A. Very professional; can provide PV, energy storage, and SVG system solutions
B. Relatively professional; understands related solutions and can explain product advantages
C. Average; not familiar enough with related solutions and only presents basic product information
D. Poor; technical explanations are unclear and communication often gets stuck
E. No contact, no understanding
13.Can the solution manager/engineer resolve your technical issues efficiently?
A. Same-day response; standardized and professional materials; problem solved
B. Reply in 2-3 days; comprehensive answer; problem solved
C. Reply in 3-5 days; basically meets needs, but materials are not standardized
D. Reply after more than 5 days; project progress affected
E. No contact, no understanding
Part IV Product Promotion
14.Can you obtain the latest information about TBEA products in time?
A. Yes, from the sales/solution manager
B. Yes, through official accounts, media promotion, and other channels
C. I am not clear about the channels for obtaining product information
15.What do you think of the publicity and promotion materials for TBEA Sunoasis products?
A. Diverse in forms (PPT, video, brochure, website, etc.), clear in content, and easy to understand
B. Limited in form, lacking innovation, and without differentiated content
C. Outdated in form and content, with inaccurate expression
16.What do you think of TBEA Sunoasis at industry exhibitions and forums?
A. They clearly demonstrate the company's overall strength, products, and solutions, with strong industry influence
B. They help me understand TBEA relatively clearly
C. There is a gap compared with peers in exhibition and communication content, and improvement is needed
D. Not clear, not understood
Part V Product Delivery and After-Sales Service
17.What is the delivery situation of TBEA Sunoasis products during cooperation?
A. Delivered ahead of schedule
B. Delivered on time
C. Delayed by 7-10 days
D. Delayed by 15-30 days
E. Delayed by more than 30 days
F. No contact, no understanding
18.What do you think of the timeliness of after-sales service from TBEA Sunoasis?
A. Quick response
B. Average response; reply given within 4 hours
C. Slow response; reply given after 24 hours
D. Poor; no response
E. No contact, no understanding
19.How are product quality issues resolved during cooperation?
A. Accurate diagnosis; resolved within 1-5 days
B. Effectively resolved within 5-10 days
C. Resolved within 10-30 days, but took a long time
D. Not effectively resolved; more than 30 days
20.How is the follow-up visit by the after-sales service engineer?
A. Usually followed up within one week
B. Usually followed up within half a month
C. Usually followed up within one month
D. No follow-up visit
21.How is the attitude of our after-sales service engineers?
A. Very satisfied
B. Satisfied
C. Average
D. Unsatisfied
E. Very unsatisfied
F. No contact, no understanding
Thank you for completing this questionnaire. We wish you every success in your work.
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