Dear customer:
Thank you for choosing this brand. To further improve the quality of our repair services, we sincerely invite you to evaluate your repair/maintenance experience. This questionnaire is anonymous and there is no right or wrong answer. Please rate based on your true feelings (1-10 points, 1=very dissatisfied, 10=very satisfied). The questionnaire takes about 5 minutes, thank you for your valuable time!
1. How would you rate the convenience of the appointment process (such as phone/APP appointment, waiting time for confirmation)? 1 2 3 4 5 6 7 8 9 10
2. After arriving at the store, how timely and polite was the reception provided by the service consultant? 1 2 3 4 5 6 7 8 9 10
3. How clearly does the service consultant explain the maintenance items, estimated costs and labor hours? 1 2 3 4 5 6 7 8 9 10
4. The thoroughness of maintenance(whether it is fixed in one attempt or if there are any reworks)?
1 2 3 4 5 6 7 8 9 10
5. What is the professionalism and technical level of the maintenance personnel (accuracy of fault diagnosis, standardization of operation)? 1 2 3 4 5 6 7 8 9 10
6. How clean and tidy is the vehicle when it is delivered? 1 2 3 4 5 6 7 8 9 10
7. Is the maintenance charge reasonable (compared to industry standards or estimates)? 1 2 3 4 5 6 7 8 9 10
8. Is the settlement list transparent (are the spare part prices and labor costs clearly listed)? 1 2 3 4 5 6 7 8 9 10
9. Have there been any instances where maintenance items or fees were added without your consent? (Reverse question, higher scores indicate "never happened and in compliance") 1 2 3 4 5 6 7 8 9 10
10. How closely does the actual duration of repair/maintenance align with the estimated labor hours? 1 2 3 4 5 6 7 8 9 10
11. How efficient is handling formalities during the vehicle delivery process (payment, document signing, vehicle collection process)? 1 2 3 4 5 6 7 8 9 10
12. How comfortable is the customer lounge area (Facilities, hygiene, beverages, entertainment items, etc)? 1 2 3 4 5 6 7 8 9 10
13. How clean is the maintenance workshop and how advanced are the equipment? 1 2 3 4 5 6 7 8 9 10
14. What are the transportation locations and parking convenience of the storefront? 1 2 3 4 5 6 7 8 9 10
15. Taking all aspects into consideration, how would you rate your satisfaction with the overall service this time? 1 2 3 4 5 6 7 8 9 10
16. How willing are you to recommend our repair service to your friends and relatives (recommendation willingness)? 1 2 3 4 5 6 7 8 9 10
17. In your opinion, what aspects of our store need the most improvement? (Multiple choice) Appointment/Reception Process Maintenance Quality and Technology Service Efficiency/Waiting Time Charging Transparency and Reasonableness Environment and Hardware Facilities Service Consultant Communication Attitude Post-Delivery Follow-Up＆ Care
18. Your age group: 18~25 26~35 36~45 46~55 56 years old and above
19. Your car has been in use for: Within 1 year 1-3 years 3-5 years 5-8 years 8 years or more
20. The type of maintenance you have received this time: Routine maintenance General repair/troubleshooting Accident repair/insurance claims
21. Your vehicle mileage( kilometers) is:
22. Do you have a home charging pile? Yes No
23. How many times do you use public charging stations (non home charging pile) per month?
0 1-3 4-6 7 times or more
24. Suggestions for improving our products and services?