INIA PULSE Customer Service Test
Time Limit:1hour, and A passing score is 85.
Agent Name：
1. Approximately how long does it take to fully charge the INIA PULSE Belt?
A. 1 hour
B. 2 hours
C. 4 hours
D. 8 hours
2. What is the recommended maximum duration for one daily session?
A. 5 minutes
B. 10 minutes
C. 20 minutes
D. 30 minutes
3. How should a user switch from Sculpt Mode to the next treatment mode?
A. Press and hold the heat button
B. Short-press the power/mode button
C. Double-press the power/mode button
D. Press the “+” button twice
4. How can a user turn the heat function off?
A. Press and hold the heat button until the device shuts down
B. Short-press the heat button until “00” appears
C. Double-press the power/mode button
D. Select Relief Mode
5. Which statement about Relief Mode is correct?
A. It provides adjustable EMS from L1 to L5
B. It has no EMS and is displayed as L5
C. It turns off light therapy
D. It can only be used for five minutes
6. A customer says the belt will not turn on after pressing the button quickly. What should the agent advise first?
A. Replace the battery
B. Press and hold the power/mode button for about 1.5–3 seconds
C. Press the heat button four times
D. Use the extension strap
7. A customer feels little or no EMS stimulation. What should the agent check first?
A. Whether the belt is worn over clothing
B. Whether the customer selected 55°C
C. Whether the battery is exactly 50% charged
D. Whether the vibration is turned on
8. A customer reports that the belt feels too hot. Which is the best first recommendation?
A. Increase EMS to L5
B. turn the heat off
C. Use two sessions back-to-back
D. Wear the belt over clothing
9. A customer reports pain, burning, or severe discomfort. Which information should the agent ask for?(Multiple-Choice Questions)
A. The mode used
B. The EMS level used
C. Whether heat was on and the selected temperature
D. The customer’s favorite color
10. Which steps can improve weak or missing EMS stimulation?(Multiple-Choice Questions)
A. Ensure the electrode pads touch clean, bare skin
B. Moisten the abdomen and electrode pads with a damp cloth
C. Fasten the belt snugly so the pads make full contact
D. Wear a thick shirt under the belt
11. A customer says the belt is too small or too short. Which actions are appropriate?(Multiple-Choice Questions)
A. Apologize and thank the customer for the feedback
B. Explain how to attach the included extension strap
C. Send the installation guidance or video
D. Tell the customer the complaint is incorrect
12. A customer reports blistering or a burn. Which actions are appropriate?(Multiple-Choice Questions)
A. Advise the customer to stop using the device
B. Escalate the burn case to a manager
C. Ask about mode, EMS level, heat setting, duration, and skin contact
D. Tell the customer to immediately try another 10-minute session
13. A customer says the device was charged for hours but does not turn on and no charging light appears. Which troubleshooting steps are appropriate?(Multiple-Choice Questions)
A. Confirm the USB-C cable is securely connected
B. Try another compatible charging cable, adapter, or power source
C. Use a 5V, 2A or higher USB adapter
D. Immerse the controller in water to reset it
14. The belt should be worn directly against clean, bare skin rather than over clothing.
YES
NO
15. The vibration intensity can be adjusted from Level 1 to Level 5.
YES
NO
16. If the user selects a high EMS intensity of L3 or above, turning off heat can help reduce the risk of skin overstimulation.
YES
NO
17. Do not use if y
ou have
red spots, wounds, inflammatory lesions, scars, or hyperpigmentation on your abdominal skin.
YES
NO
18. I feel burn when the EMS level is level 5, so I switch into the lowest level, and turn off the heat
YES
NO
19. A customer says: “I used the belt for 20 minutes. My skin became very red and sore, and I was using a high EMS level with heat.” Write the key safety and troubleshooting guidance you should provide.
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