Anthbot FAE survey-2026Q2

Dear Business Partner:

Thank you for your continued trust and support. To continuously improve the service quality of our technical support team and better empower your business development, we are conducting this survey. This questionnaire focuses on the evaluation of our technical support services. All information will be kept strictly confidential and used only for internal service improvement. We sincerely ask that you answer based on your honest experience; every piece of feedback you provide is crucial to us.

Thank you for your participation!
Part One: Basic Information
1. Company Name: ____________
2. Name:____________
3. Department:____________
4. Position:____________
5. Contact (Email):____________
Part II: Technical Support Service Evaluation
6. Overall satisfaction technical support — How satisfied are you with our technical support service overall?
7. Technical support response speed — From the time you raised a technical inquiry / issue to our first reply, how would you rate the efficiency?
8. Technical staff professionalism — How would you rate our technical staff's product knowledge and technical competency?
9. Issue resolution efficiency — From issue reporting to final resolution, how would you rate the overall efficiency?
10. Communication skills and service attitude of technical support staff — How would you rate the clarity of communication, level of patience, and service attitude of our technical staff?
11. Compared to other brands in the same industry, where do you think our technical support service level stands?
Part III: Open-Ended Questions
12. What aspect of our technical support service are you most satisfied with?
13. What aspect of our technical support service needs the most improvement?
14. Do you have any other suggestions or comments you would like to share with us?
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