Hotel & Surroundings Guide Code Feedback
Section 1: Basic Guest Information
1. Where are you from?
Native English-speaking country
Non-native English-speaking country, please specify:
2. Nights of your stay:
1 night
2-3 nights
4 nights or above
3. Purpose of your trip:
Commercial purchasing (Huaqiang Electronis Business)
Leisure tourism
Conference / Event
4. Your language proficiency:
Limited English only
Basic conversational English
Fluent English
Section 2: Basic Usage of QR Guide Code
5. Have you used the QR code?
Yes
No
6. Which information did you look up via the QR code? (Multiple choices allowed)
How to Arrive
Hotel Facilities Guide
Area
Food
Transport
Life Services
Section 3: User Experience & Communication Improvement
7. Does the QR guide help resolve your language communication barriers?
Fully solved, no repeated inquiries to staff needed
Partially helpful, cut consultation time by half
Slightly helpful, still need frequent assistance
Barely no improvement
8. How would you rate the clarity of pictures & text in the guide?
Extremely clear, easy to understand at a glance
Clear, details need further confirmation
Complicated wording, hard to comprehend
9. Is the English version of the guide easy to read for you?
Simple & easy to understand
Moderate difficulty
Hard vocabulary, hard to follow
10. Would you like a version in your native language?
Strongly need, native language is much more convenient
Not needed, current version is sufficient
Section 4: Satisfaction & Service Optimization Suggestions
11. Overall satisfaction of the QR guide service
Very Dissatisfied
1
2
3
4
5
Very Satisfied
12. What information do you think is missing from the QR guide that we should add?
13. Any other suggestions on our foreign guest reception service?
14. What’s the main reason you didn’t use the QR guide code?
Unaware of this tool
Not used to scanning QR codes for information
No need for this QR guide code
Cannot understand English content
15. Would you try the QR guide if we launch a version in your native language？
Yes
Not sure
No
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