寻汇用户调研问卷\nSunrate User Research Questionnaire
感谢您抽出宝贵时间协助我们完成本问卷。本问卷旨在帮助我们更好地了解您使用寻汇提供服务的体验及反馈意见，所有信息将被严格保密。
Thank you for taking the time to complete this questionnaire. This questionnaire is intended to help us better understand your experience and feedback in using services provided by Sunrate. All information provided will be kept strictly confidential.
姓名 / Name:
1.您是通过什么方式了解到寻汇? How did you first learn about Sunrate?
朋友推荐 / referral by friends 线上平台 / online platform 业务人员介绍 / introduction by business staff 其他，请说明 / Others (please specify)
2.您什么时候开始使用寻汇? When did you start using services provided by Sunrate?
3.您主要通过寻汇使用哪些服务或完成哪些交易? What types of services or transactions do you mainly use through Sunrate?
跨境支付（学费等）/ Cross‑border payments (e.g. tuition fees) 跨境收款 / Cross‑border collection 其他，请说明 / Others (please specify)
4.2023年1月1日至2026年6月30日期间，您平均每年通过寻汇进行的交易金额大致是多少? From January 1, 2023 to June 30, 2025, what was the approximate amount of transactions you conducted each year through Sunrate?
0-40K美元 / USD 0–40K 40K-80K美元 / USD 40K–80K 80K以上 / Above USD 80K
5.您在选择和使用寻汇服务时，最看重哪些方面? What factors do you value most when choosing and using services provided by Sunrate?
服务速度 / transaction speed 费用 / fees 平台安全性 / platform security 客户支持 / customer support 其他，请说明 / others (please specify)
6.您通过寻汇进行的交易资金通常来源于哪里? What are the usual sources of funds for transactions you conduct through Sunrate?
个人收入 / personal income 经营所得 / business income 其他，请说明 / others (please specify)
7.在使用相关服务过程中，您是否曾需要确认或同意平台的服务条款? During your use of the relevant services, have you ever been required to confirm or accept platform service terms?
是 / Yes 否 / No
8.在使用相关服务过程中，您是否曾遇到过交易延迟、功能受限或被要求提供额外信息的情况? Have you ever experienced transaction delays, functional restrictions, or requests for additional information while using services provided by Sunrate?
是，请简要说明 / If yes, please briefly describe 否 / No
9.您是否曾就上述服务或交易向平台或相关服务方提出过投诉或异议? Have you ever raised any complaints or objections with the platform or relevant service providers in relation to the above services or transactions?
是，请简要说明 / If yes, please briefly describe 否 / No
10.整体而言，您是否认为上述服务流程清晰、透明且易于理解?如有任何改进建议，也欢迎提出。 Overall, do you consider the above service processes to be clear, transparent and easy to understand? If you have any suggestions for improvement, please feel free to share them.
是 / Yes 否，请指出改进意见 / No (please specify suggested improvements)